Facility was very clean, valet parking was prompt and courteous

No clue why but there was a ton of noise from outside overnight, until 3am there was loud music from street level, car alarms, and police sirens. it's amazing my son slept through all that but I couldn't...

Location, very close to Theatre district and Chinatown.

Room adjacent to Children's playground which meant no privacy to open curtains etc, poor breakfast selection

工作人员很热情，包括valet parking

浴室的水龙头不是很容易把握，我搞不清楚往哪个方向开。或许可以标识的更清楚一点。

Location was great, room was clean, room service was good. Lobby was welcoming and helpful, valet was worry free

I wanted two rooms side by side. We ended up with 2 accessible rooms on the same floor. We didn’t need the accessible rooms or asked for them. I asked if the rooms were close and I was told the same floor but were on different wings. The room with 2 beds had a roll in shower with a bench which is terrible when you have a 2 children. You knew the ages of the kids. Not sure why this room was booked for a family of 4. The second room for my mother had the bathtub… Also the coffee lids didn’t fit the cups which was annoying.

Very friendly and helpful staff. Excellent accommodations. Comfortable beds. Safe and secure setting. Warm cookies upon check in too!

Broken ice machine on our floor but the lobby bar was happy to supply us with plenty of ice.

Check in was nice I got a warm chocolate chip cookie and was explained the details. The bar and restaurant were nice. I loved the live singer in the lobby the energy was great. I felt really safe with everything being key access. I appreciated the 12:00 check out time ! Definitely will stay here again

The elevator is small and takes a while

All the staffs are nice smiling face 😊

More information about the place to see ( travelers). They want to know where to go 🙂

La situation géographique juste à côté du centre et d'une station de métro.

Sur place le personnel est très attentif mais nous n'avons pas pu communiquer avec eux avant notre arrivée, ni n'avons reçu de confirmation ni de réponse à nos mails.

Really nice check in clerk

Every thing was perfect

Ubicación.

Al llegar me dijeron que en el precio no estaba incluido el desayuno y debía pagarlo por fuera. Luego del reclamo a Booking y con buena voluntad de otra de las concerges, se solucionó el tema.

Excellent customer service! Free cookie when you check in :) Spacious, comfortable room. Convenient location.

The shower drained very slowly and the smaller towel rack in the shower was loose.

Nothing much

Too noisy in the night, floor was making noises when walking on it, ice maker was not working, too expensive for the facilities

Nice room except I wish We could have turned off the lighted picture. It was nice , but would like darkness to sleep . We didn’t see anywhere to turn it off . Otherwise the room was nice and comfortable .

The lighted picture with no off option

The room was spacious and comfortable. Staff were very friendly and helpful.

Treadmills in the gym were not working for my entire stay. Had to use YMCA gym next door. Not very convenient as YMCA was busy. Not sure why the 2 Treadmills were not being fixed. Barman was not very friendly. Appeared to be overwhelmed with work. But still that should not make him to be unfriendly.

Service was great!

Carpets are old and dingy!

The location was great. Staff were helpful and rooms were clean.

Parking was expensive. We arrived early and our room was ready they still charged us the extra $25 fee. Not a huge deal but a little annoying.

Expensive

The check-in and check out was very easy. The staff were very pleasant. The room was clean.

I found the pillows to be hard since I prefer a soft pillow.

Was able to check in early

Confusion on breakfast option

Staff friendly

Breakfast limited but good

The welcome attitude of the respective when first showed up. The welcome bag.

That we didn’t get breakfast when we order it through booking.com and we never got picked up at the airport because this hotel has no shuttle when The representative of booking.com did tell us they did have that service available. And we were overcharged for the room it was not the same price that booking.com gave us.

Central location. Restaurant staff were nice.

Two things - 1. hotel staff should greet everyone alike - sense of discrimination was in the air. Facilities at the check-in was very poor . 2. I used booking.com to reserve my room with breakfast, and I paid excess everyday for what I consumed. no argument with the hotel staff as they are always right and not the customer who bring in business for them.