The location and the style of the property and furnishings. And the Sonder staff was always easy to contact and pleasant communicate with. Very much appreciated.

There was an issue with the hot water for my entire stay, there was absolutely no hot water. It put a huge damper on my trip especially since the weather where I was visiting turned rainy. Even tho this was out of the control of the staff, in the end they made sure I was happy with my stay despite the hot water situation.

Great location in the gayberhood- easy to get in and out.

Rooms are small

Decent location across from subway station. Comfortable bed, clean.

Slamming doors in the hallway. Maybe signed could be added to be respectful of other guests. No a/c in the hallways.

The toilet was not that clean

Very little

It was a small dark room with very low ceiling in a basement, and no window other than 2 glass bricks. No light, railway noise underneath, and difficult stairs to negotiate. No fridge, no ice. Very basic. No human contact.

Nothing because they changed us to another hotel only 2 hours before check-in. !

We were moved to another hotel without any warning or recompensation. We had our luggage in the storage room already, and the access code was suddenly deactivated, so that we had to waste valuable holiday time not only on the relocation (and the Uber cost), but also on the phone with the Sonder staff to figure out what was going on, and how to get access to our luggage back! We were moved to a completely different part of town and they changed out Queen size bed for a Full size (in the new accommodation). No type of recompensatiob or explanation was given. Never again booking Sonder! And Booking.com is also unwilling to help us get recompensated

Generally clean room, except for the faint yellow stain on the duvet's corner.

Location is a bit sketchy, subway noise constant in the shoebox sized basement rooms. I was in 101.

I couldn’t enter the building and the service center wouldn’t give me another code. I wasn’t able to enter and enjoy the room I paid for and they refused to give me a refund, just 1/5 of the total amount as a compensation. Highly disappointing experience tbh.

Location, cleanliness

Difficult way of check in They requested to verify my number which failed many time Then I had to send sms and and call them and this cost me extra charges

The value for money paid was high. This will suit for a easy going alone travelers.

Lovely room. Very friendly staff and fantastic location.

clean, great location, modern means of accommodation

small hallways, slamming doors

Location, luggage storage (but it is self-service) Although the space of luggage storage is small, but people could store their things there after check-out. It's good. Quite clean. reasonable price considering the location.

Noise during midnight. Some wall-scratching sound from the bathroom but the floor plan shows that there's a stair behind the walls. it happened during midnight about 2-4 am. The aircon is noisy. The bed is tough. And no fridge.

location and the building itself - tastefully decorated old multi storey home.

Booking and online process was a bit fraught. Needed the App downloaded and to change the settings on my phone so I could scan my ID and face. had to contact Sonder. Amenities room on ground floor only had coffee sachets and fairly useless amenities. no towels or anything like that.

I didn't understand how to work the TV and I have no idea what roku is.