Paying for parking for a 3 star hotel seems a bit much.

pay parking

awesome breakfast, made to order omelet.

charged for car parking

Sofa bed was really bad you could feel the coils could not sleep on it just was disappointed with that have always stayed and sofa bed was never this bad!

Staff and breakfast

Found a human tooth in my room.

It was awful cracked ceiling in the rooms. I had to wheel the luggage cart. They charged our room on the wrong card

Nothing

Our room was not ready until 5 pm.

Breakfast was amazing, staff was friendly, hotel was beautiful.

The parking layout was terrible and very costly. Not disabled friendly. Lots of noise from bar below to bedrooms above.

Ate at their breakfast buffet both days and it was good - omelet bar area the best!

everything was fine

Great location

Nothing

it was close to the mall.

we were charged for parking

felt safe

Loved that there was pool access until midnight and the kids were able to go for night swims. The breakfast was amazing and exceeded my expectations of variety and freshness. Friendly customer service. AWESOME koi pond structures within the hotel. The kids loved the stay there and want to go back.

There was disorganization when I checked in that trickled throughout the stay, unsure if it was ultimately ever resolved. Mind the fact that I'm a mom traveling with 3 kids under 10 (3, 6, 9) and all their bags, went up to the fifth floor, keyed in, only to find the door was locked from the inside and there was a DO NOT DISTURB sign. I tried calling front desk and the automated system went round and round. During that time a gentlemen came out of the room, to which I apologized for the entry attempt because we were assigned that room. The kids and I went back down to the lobby, again with all our bags, and the front desk had no idea why that room was checked out. I was then assigned to a room on the 12th floor so we hauled back up again. I then had issues checking out of the parking structure, or checking in where the new room key did not grant access in/out of the structure. It was quite inconvenient reversing back out of the exit with 3 cars behind you to call the front desk and ask what is going on??? Staff couldn't initially pull up my name under my revised room number... come to find out there was another check in with the same last name that sent things into a mix-up. He said he'd include my parking as complimentary for my stay, not sure if that ever pulled thru at the end, but I at least appreciated the corrective offer.

Breakfast was good. Staff was great and kept everything clean.

I wish there was housekeeping at least every couple of days. The room was pretty messy after 4 nights with no cleaning.

breakfast

paid wifi

Spacious

Lighting in bathroom could have been better. Not bright enough.

Breakfast was great!

Decor was so drab which was difficult for a few days stay. Also they charged me twice for my laundry, and also over charged me.

clean

n/a

Facility impressive. Great access and on-site EV charging stations.

Anything that happened after I had the knuckles crushed on my right hand when a hydraulic closer on a 300+ lb door let loose. Everyone was worried that I was going to sue them, so ghey asked me to vacate the property immediately (after only 2 days,,,!!!) Although promised a partial refund back to my account, nothing has materialized as of today. Nice place, but management needs to retrain themselves to be a bit more sensitive!

Breakfast options good. Omelette bar great!

Nate the bellman was very helpful.He gave me and my family a ride to the aquarium and the mall. very helpful

n/a

very friendly and helpful staff

Everything was ok

The room was very spacious. The sofa was a little hard but that is probably because of the extra bed. I like the fact that there were 2 TV's in the room. The breakfast choices were awesome. It was very nice to get fresh breakfast instead of the usual cold bagels and cereal. I didn't try the bar but the area was nice and friendly. I also liked that there were laundry facilities available. Across the street from the mall and within a decent distance from basic stores.

Did not like the nightly parking charge. Really should be included in the room rate or be lower for the guests who have rooms in the hotel.