Everything was great

Its near for the Grotto

They did nor refill the shampoo and conditioner in the room.

Location is easy to access. Breakfast is well executed. Use of the Hilton app makes check in easy as does the electronic key. I liked being able to message the staff when I had a couple questions. Response was very quick.

The $20 daily parking fee was quite a scam. There are automatic gates at the property but they are not metered or monitored. The parking and access is not secure and I’m unsure what I was actually paying for. The sofa bed mattress was one of the worst I have seen. My son tolerated it but it could have been much better. The bathroom wasn’t ventilated, which would have been nice.

The breakfast was excellent, the room was clean, the beds were comfortable, no issues with other guests, location is great, really hot water for relaxing showers.

The pool was the coldest pool I've ever swam in, no paper towels in our room, had to pay for parking, TV had very few channels, no fan/ventilation in bathroom.

Excellent staff. Very accommodating. Pretty on the inside. Clean room.

I didn’t know you had to ask for a room clean, but then when I called they gave us fresh towels, coffee etc

Bed was very comfy. Suite was quite large.

When I checked in I asked if a luggage cart could be brought up to my room in the morning and was told that would be fine. Bu t when I called the front desk in the morning I could only get an interactive recording, and when I asked to have a luggage cart sent to my room, I was told they were available in the lobby. Just a small thing, but definitely an inconvenience on a tight schedule.

Breakfast was awesome.

Really nice buffet ad always with nice people.

The room was musty. Like they tried to cover up a smoker. I could tell right away. The bathroom door was peeling, the safe did not work. The carpet grungy, roof was leaking.( admittedly hard to fix so high up) the waterfall had a leak. The dinner was not good. Rib eye dry, chewy and flavorless. The ceaser salad seemed like large chunks of lettuce w bottled dressing. Garlic bread was really good. No steak knife. Just the regular butter knife to cut tough dry flavorless steak and tough asparagus( how is asparagus ever tough?) The whole hotel reeked of having been " rode hard and put away wet) A tired little hotel. Not up to the previous experiences I have had with Embassy Suites.