Cuando finalmente me dieron la habitación que había reservado y confirmado

Que la primer noche nos dieron una habitación de menor categoría aludiendo que no había más de la categoría que ya teníamos reserva confirmada por booking. Tras reclamo al otro día nos cambiaron a la habitación que realmente correspondía. Muy desgastante

La ubicación e instalaciones del hotel

El depto no tenía ningún tipo de vajilla, ni un tenedor. Ni un plato, ni pava para hacer un té. Sólo la máquina de café y el café y dos tazas, de distinto tamaño...... La heladera llena de hielo! Tardaron un día en traer una nueva. No reponían toallas, etc. Todo había que pedirlo. La limpieza muy pobre y un día no la hicieron hsta que regresamos a las 18 hs.! Y eso porque la pedimos. Así no se maneja un hotel 4 estrellas. Dudo de volver. Es la 4ta. vez que me alojo en el hotel con mi esposa. 2 pasajeros y un sólo soporte para poner la maleta, la otra en el piso, y también los carry on. 4 estrellas ......mmm, no.

Room, Beach, Pool, and Restaurant were all great.

We only had our room cleaned once during our stay in spite of requesting it three times - twice at the front desk and once texting with a manager. We ran out of TP, towels, and coffee as a result.

Location of beach.? Testy and pool on 6th floor.

I twice requested early housekeeping. I called down about 8:30 am. The first time, no one arrived until about 4 pm. What is the point of requesting early service? The 2nd time I came back at 1:30 and the room was not done. I called down again and was told housekeeping would arrive “shortly “. I went for a walk and came back around 4 pm. and the room was not done. They said someone would come by 4:30. I said “never mind” because I had to get ready to go out for dinner.

Pool area

Restaurants lousy

Our room was beautiful. The location was great. The chair and um fella offers on the beach were so pleasant. The pool/jacuzzi area with waitress service was phenomenal.

The woman who checked us in was rude, unprofessional and unknowledgeable. This was our first contact, and if we had not already paid for the room, I would’ve walked out. She was much more concerned with the food her friend brought her than paying attention to checking us in. She should NOT be working as the initial point of contact for customers.

Accommodations, meals location staff

Everything was good

Location

Tooooo old

It’s was well maintained and friendly staff for the most part.

Location, pool, staffs etc

Room not as promised . Stayed two years ago in much better room . I booked same room this time and gotten terrible room with bad air conditioning terrible mattress. Room not as described. That’s the pictures of our “suite” how they want to call it. It does not represent even close we booked .It is totally joke . Our room should be over 750 feet it was the most 450 , maybe smaller . There is nobody who is taking you seriously over there . There are some pictures what are offered on website versa what really was offered to us .Such of disappointment at least . Watch out on the pillows . I believe any one star hotel would offer better .Maybe the did not like the fact we have booked with booking.com . I don’t know why . You should get what you paid for . Really disappointed ☹️ Can’t believe how ridiculously small the bedroom was . And Front Desk clerks acting like nothing is wrong . Like almost we that description of that place does not match . And yes it does . I don’t understand why we have gotten so bad place. Maybe when you book directly thru Hilton there is better chance . Or when you are Hilton Honors . They would never treated Hilton Honors like they treated us .

Always love this place. We always consider this place a home away from home.

Beach and pool

My check in was all a mix up

Our room was not what I booked and paid for and I want a refund. The manager refused to help us because we didn't book directly with them.

The room was not a junior suite. It was not a suite at all

The location

The valet service was terrible. They lost my keys for 40 minutes and had me waiting out front with my kids and belongings like the homeless. When I complained I was met with a nonchalant and dismissive attitude. I have complained many times without avail. At this point I feel I will never stay at a Hilton again. I am so close to getting on social media with my 307k followers

Breakfast was great, I only wish they had an appropriate menu for kids under 10.

I didn’t like how the restaurant closed at 5, and the bar closed at 7.

room was smaller than other hotels on beach for the money paid

Location, clean

Expensive

Great location, great staff, amazing spa.

checking out was a little difficult, they tried to charge resort fees that had already been paid.

Great pool and views. Nice room. Friendly staff. The bathroom door could have used a better stopper to keep it from banging on the porcelain tub loudly each time the door swung closed.

The smoke and fire alarms in the room were set to flash lights all night making it hard to sleep if you're sensitive to lights. The bathroom door could have used a better stopper to keep it from loudly banging on the porcelain tub each time the door swung closed.