Hilton Fort Worth

The room was really spacious and the location perfectly in the city center!

The room maid did not show up regularly and she did not replace all of the stuff properly…

Loved the cafe- its was fast & so easy to self operate. I loved the security factor! We as for an extra hour to check out- the front desk rekeyed our cards- did not know they would time out. Housekeeping was very friendly. Loved getting a text mid stay on how things were going- smart! First day or two there was a smell in the front door lobby & elevator space. After sharing it in thr feedback text- it was gone. Thank you for a great stay!! We told everyone about it & plan to rebook for next year

Ordered pizza- wished the front desk called to say it was there- it waited on us for 25 more minutes. Would love to see more breakfast options in the cafe (wraps, bagels & cheese, etc)

Everything. It’s a cool hotel in a great location.

Nothing. Except maybe parking prices.

Location

Extremely Disappointing Stay – Would Not Recommend I arrived at the hotel with my family of seven, including my two grandsons, after a long flight into Fort Worth. Unfortunately, our experience was extremely disappointing from the moment we arrived. There was no hot water available, and the water pressure was virtually non-existent. The water was barely warm, making it extremely difficult to shower or properly freshen up after travelling. The rooms themselves are very dated and in need of significant refurbishment. The bathroom was particularly disappointing, with the toilet positioned in the middle of the room in a way that made it impossible for the three occupants to use the bathroom facilities conveniently or at the same time. To make matters worse, the bathtub had visible rust, which was completely unacceptable. Having travelled extensively and stayed at numerous Hilton properties over the years, including some excellent hotels, I can honestly say this was one of the worst accommodation experiences I have ever had. I have always associated the Hilton name with a certain standard of quality and service, which made this experience even more disappointing. Unfortunately, based on this stay, I would not stay at this property again and would seriously reconsider recommending it to family or friends. This was a particularly disappointing experience for our family, especially after travelling a considerable distance and arriving with two young grandsons expecting a comfortable and relaxing stay. I believe Hilton management needs to seriously address the condition of this property and the basic facilities being provided to guests.