Breakfast was wonderful. Staff was very helpful and kind!

Very good and the coffee was great😋

The staff was very friendly, Enjoyed the room nice and clean beds were comfortable.

Instalaciones, ubicación, atención

Un día sin aseo a la habitación

Decent breakfast but hot food was only luke warm. Coffee was too hot for immediate drinking.

Big price increase on weekends nights.

Nothing

Everything

I love the location of this hotel It is near a Cracker Barrel The rooms are clean The staff is friendly The breakfast is very good

The rooms can be updated

Clean and well kept surroundings. Also the breakfast was very good

The location was a bit out of the way.

Breakfast

The shower only gave me cold water.

Excellent service from all the employees

None

On July 20th 7:30 AM , a young beautiful lady with the name of Shamier who was kind, and respectful, quickly, in a matter of few seconds, fixed everything, changed my keys and informed “everything is ok and you can remain in your same room until you check out.” What a difference with yesterday’s lady!!!! Shamier was professional, knowledgeable about what to do, made me feel she did care about my situation and that I was priority number one and she was happy to help me!! Shamier should be promoted as supervisor in your company and teach a few important things about customer service to her coworkers. Thank you Shamier!!

On July 19, morning, I asked a front desk lady to confirm i could stay in the same room as I extended my stay until July 21. She was arrogant, inappropriate and clearly had no interest in helping me. In a disrespectful manner ,she talked to me as I was a child and she was in need of teaching me a lesson for making a mistake at the time of doing my second reservation. I remained calm and just observing her behavior. I thought “I’m a senior, I’m a doctor and I deserve more respect; but I will choose to tolerate this lady just to avoid stress or conflict.”

it was clean and friendly staff.

A/C unit was lousy and wasn’t able to really adjust the room temperature much up or down. it ended up getting very hot and stuffy in room.

Everything

Maybe some extra shampoo and soap in the rooms

everything

The staff was amazing! I was allowed early check-in and the staff was helpful when it came to using the business center resources. The room was large, clean, and quiet. The view of the woods around the hotel was wonderful. I saw many different birds and other wildlife.

Nothing! Not a lot of walkable places to shop or eat, but I didn’t have much time for that anyway.

Did not eat breakfast. Needed to get to the cleveland clinic for doctor appointment

Liked the location to the clinic

Excellent customer service, clean room comfortable and good location.

The location is great. The staff are pleasant and breakfast is very good.

My first room wasn't clean. The smell was horrible and humid. I had to change the room. The person at the desk listened to the remarks and gave me another room.

location

shower was awe full, no pressure

Bed

Housekeeping availability

Parking, hotel was located away from the busy streets.

Location. Friendly staff. Good breakfast.

Very slippery bath tub.