Leaving the property

Room 222 has BEDBUGS (collected evidence from bed and body) and they don’t care about it. I came here for the weekend to celebrate my child’s birthday at Hershey park, having to get police called on me for my refund and also sleeping in my car afterwards with 2 kids is the worst experience ever. The hotel manager CLAIR is just as worst due to the fact that in that time of the day ( checked in at 8 left at 12:30am) I was told its nothing she can do because she is in bed sleeping and she get back with me with 24hrs. Well here it is 48 hr later still no response. Having to travel more than 7 hrs to get there and 5 hrs later I’m staying overnight with 2 kids in a parking lot. If you are planning to go to Hershey Park for some fun DO NOT come here to rest it’s unsanitary and it will ruin your fun.

Friendly staff

Plumbing issues shower floor felt very unlevel and didn't drain while showering, toilet wouldn't go down and sink also wouldn't go down.

The public spaces were spacious, allowing our family to enjoy some late evening gathering time.

The room had an off smell, it was not spacious, and though overall it wasn't terrible, for the quite expensive price (which by the way, Booking.com, was way more expensive than what my brother paid (admittedly as a Hampton rewards member), it was an average, dated room. One of our family was told, when asking for the average daily room tidying, was told, "we're at full capacity, don't expect any service today." Again, for the price paid, it was quite disappointing

Breakfast was delicious okay, staff were pleasant.

None reliable elevator, not enough cart for people tonuse

The room was very comfortable. They do have a peloton bike which they don’t advertise.

The hallways were dirty. When we got checked in and went into our room, someone was already in that room. The food was ok(nothing special)

good location, breakfast was decent

expensive for what it was, and not that clean

It was close to the amusement park.

Nothing

The beds were very comfortable.

The sofa bed in our room was wet with urine. My husband put his hands on it, saying "why is this wet?" Fortunately, we had an air mattress in our car, so our son could sleep on that instead. No effort on the part of the hotel to clean it while we were there. The pool looked disgusting with "bubbles" on its entire surface. The treadmills in the workout room did not work at all, no power to the treadmills. Addressed with the front desk who said she would tell the manager, was not fixed the next day when I went back to check to see if it could be powered on. The front desk did not have enough quarters to exchange money for the laundry machines. Additionally, it looked like there was some sort of leak in the ceiling on the first floor, parts of the ceiling tiles were removed, and a fan was running in the hallway, smelled moldy. We have stayed at several Hampton Inns, and this was WAY below average. The only thing that they did do was compensate us for one night's stay, which I have yet to see be reflected on our bill because I still have not received a paid invoice from this morning when I checked out.