Homewood Suites by Hilton Montgomery

The customer service was amazing. Everyone spoke pleasantly, from the front desk staff to the maids. I felt welcomed and appreciated.

The building was a little run-down. It is being kept up beautifully, but it is worn. Some maintenance needs to be done.

I like that I had a Wednesday night social meeting With food and drinks. And breakfast was also good.

Unfortunately, we had a fight with a big 2 inch cockroach in our room. My wife got hurt, trying to catch and kill it. We reported it the next day to the front counter, but they didn’t seem too concerned about it.

Clean, friendly staff.

N/a

The breakfast was just okay. I think the hotel could offer more food options and a better variety. Overall, it was average.

The hotel itself is comfortable, and the location is convenient. However, the rooms are very outdated, especially the bathrooms. The bathroom, bathtub, closet, and furniture all looked old and worn, with visible stains and rust. Everything was clean, but the overall condition was very unpleasant to look at and definitely needs to be updated. Also, the sheets on the sofa bed were not clean. When we used the sofa, we found hair on the sheets, which was very unpleasant and honestly quite disgusting. Overall, the room and especially the bathroom left a lot to be desired.