Breakfast was good staff was great

Couldn't find a luggage cart at arrival

great breakfast comfortable beds clean rooms friendly staff

spa looked very dirty and pool seemed dirty as well

location and breakfast

pool cold, then closed. hot tub not available. pillows uncomfortable

it’s ok

no

The bed was so comfortable.

Water pressure

There was a lot of noise.. people stomping all night I didn’t sleep the entire time I was there.. very unhappy

The staff was really nice.

I paid over $200 for a “spa suite” to find no spa in the room, however there was a jetted tub so we accepted that. My son filled up the tub and as soon as he turned the jets dirt, hair etc was blowing out the jets and filters. I used third party for booking so I was not able to receive any type of refund. I WILL NOT use this location EVER AGAIN.

We used to have Hampton Inn on this location always be my first choice every time I come to Reno because of its the located.

We and other guests experienced unexpected power outage during our stay because of the storm the customer service it’s effected all area nearby even other places. There were some guests stuck in elevator. My dissatisfaction is how come the hotel doesn’t even prepare for this kinda weather with generators as a backups power.

casino, restaurants, shopping, and Christmas decorations were fabulous!!

the room was very dusty, only one of three lamps worked and the light in the shower didn’t work.

The cut fruit was good each of the mornings we had breakfast.

Noise from the room A/C unit was bothersome. My sense of the front desk staff for each of the evenings when I checked in is that they would rather be somewhere else and while superficially cordial, I was to be processed quickly. The woman that checked me out Sunday morning was genuinely warm and wanted to know how my stay was.

clean room quite close to my destination

breakfast lacked

Honestly, the staff was amazing and just wonderful! They were all so sweet and helpful and did their best to help out. I honestly felt looked out for. The breakfast was really good too. The bed and pillows were nice as well. The lobby was nice and clean. Bathrooms were also clean. They have toiletries available for you as well upon request. Wifi was good.

You can kinda tell this place needs a but of a renovation, some of the door handles were a little stuck, some of the walls and furniture show signs of "wear and tear" but I was told that they will be getting a remodeled soon so hopefully they will fix it. You can hear ppl in the hallways and upstairs so it woke me up a few times.

I was satisfied

The door lock took 3-4 tries everytime. And the toilet constantly ran. I told them Friday evening there was no contact by Sunday

price

wasn’t worth the price