Cleanliness

Nothing

Hilton brand, and the staff.

Inability to join reservations and room logistics. Housekeeping failed to empty 1 of 2 trash baskets plus omitted cream and sugar condiments on the coffee tray, yet changed the bed. They appear to be lean on staff and training.

Location

Left a message to Jacky detailing our stay Never come with service dog that accompanied by disabled husband

waitress Nicole went above and beyond excellent

we were never told there is a $10 fee for parking I saw it on our receipt I am 76 years old and I have never never been to a hotel that charges you for parking This fee is enough to make this our last stay . We also will let othersknow of this

It’s good

nothing

I love the Hilton! Always a pleasant experience

Location good. Close to freeway and stores stores.

The shower water faucet handle would not dispense cold water. Scalded my feet in hot water. Had a family member try it as well. Took several minutes to get water temp correct. Something wrong with the Guage. Refrig in room very noisy at night. No drinking water anywhere. Have to purchase water bottles for 2.00. No coffee in lobby in morning. No free breakfast when my reservations said breakfast included. Shower curtain ripped. I should never paid that much money for a room.

my husband liked it's 'castle vibe' from the outside.

we missed breakfast included in the cost of the room! we also think we left behind a toiletries item. if found by your staff, we were not informed.

Very clean, beautiful and we enjoyed the festive decorations they had up for Halloween.

Our fridge was broken. They replaced it with a different fridge right away but that fridge was just as warm as the one they replaced. Had to fill up the ice chest. The shampoo, conditioner and soap in the shower was nearly empty and the tips of the pumps were a bit rusty.

Location was acceptable and the trees provided a wonderful environment.

Labor day staffing and room service was scattered

Location and the staff

Our bath tub was dirty had hair all over And the bed also had hair on it

Pool was about 68' and spa easily 105'. Glad the restaurant was there for a quick dinner. Food was good. They have a happy hour at the bar also. Comfortable room. Good coffee in room.

The freezer needs defrosting. I waited over 30 minutes in the lobby for a luggage transport cart and the staff was summoned to gather them up from the various floors so others could use. How selfish of other patrons to not return the carts promptly! A call was made to the desk to get help with the TV which needed a new remote. Housekeeping can't check this? Will the towel bar in room 201 ever be replaced? It is split and broken.

Rooms were clean, had plenty of USB ports for charging, mini fridge, decent TV. Pool and hot tub were nice, although the jets in the hot tub were not working. Breakfast was great, and the on site restaurant had good selections and the food was delicious.

The $10/night parking fee seems petty, as the hotel has a large parking lot and is not in walking distance of anything. Didn't see any public transit, so it seems like a hidden fee for everyone.

Perfect for one night. Good location to visit the coast. Possibility to wash our clothes !

Nothing. It was to mate to have dinner after 10 pm...

The buffet was overpriced considering the cost of the rooms. We stayed here because we were part of a wedding but I would choose another hotel with free breakfast if I came back to this area.

We liked our room but I had requested a patio and they were not able to accommodate the request. The AC was not working properly in the hotel and it was a bit on the warm side. I know that the staff does not have control over that and I know it was nice to be on the bottom floor. I booked this with booking.com and it was not user friendly and when I called to change my room I was told to call booking.com. The hotel will not change your request because you booked through a 3rd party. Must be in those sneaky terms and conditions. Probably will not book with a 3rd party due to limitations. But we were alright.

The room was a little warm and we should have upgraded to a different room. 3 people and 2 dogs was a little cramped. I should have gotten a larger room. The food at the hotel was ok. They were short staffed. When we had dinner the waiter actually recommended another place to eat while we were here.

The breakfast was good but a little too pricey for most of us on the group. The location was great.

Location confort

I do not understand if you can ask for towels every day and empty trash

I like the cleanliness of the property. And it was pet friendly.

If you are the 5th floor there going to be 2 elevators you have to take and it gets kind of annoying.

Facilities were good, also great location for Santa Cruz

Nothing

The location is really convenient and the hotel itself is aesthetically pleasing.

How long the elevators took and all the separate stairwells. Our key card didn’t work the first time but quickly got it fixed.

Fair size for a room with 2 king beds, the balcony was a nice add. Comfortable beds. A few easy restaurants next to the hotel and sufficient parking space. Location in Scott Valley was perfect for my purpose.

Outrageous price - weekend over 400 dollars taxes included and 350 dollars for a week day. We stayed 5 days without any cleaning service, despite 2 explicit requests - so no new towels, no cups, no bath room clean. Towels were piling up outside neighbors' doors in the corridor. Old-fashioned bathroom with shower in bath. Generally rundown feeling. Breakfast with what seemed like recycled food (bacon and potatoes from the day before). The pool is very small in an unattractive setting. 2 lifts to get to the 6th floor separated by long corridors. Overall terrible letdown for very high prices. Staff was friendly, but seemed powerless to get anything done properly.

nice lobby, good size rooms , decent gym and pool

no room cleaning unless requested 24 hours in advance. Food expensive and not very good Asked for extra towels and was promised that someone would bring them, but never got them

Great room

Very comfortable and great dinner