Location and staff

Location

Convenient location, good breakfast options and the rooms are very spacious

This was a contradictory experience. For the price, the room was poorly furnished and dirty. We stayed in a suite with kitchenette, and there was only 1 fork, 2 spoons, and 1 knife. Room cleaning was only available by request, but though we booked for 3 nights, there was only 1 dishwasher pod and 1 coffee. There was a sign in the room indicating we should text for assistance, which we tried as we needed soap, toilet paper, forks, blankets and pillows (for the pullout), but we did not receive a response or the items. We had to search out a staff member, which took a few tries as the front desk was not always staffed. On the other hand, the fitness room was spotless, and surprisingly well-equipped, with a good selection of equipment in good repair. The waterslide in the pool was unexpectedly fun. And the breakfast was varied, generous, and tasty, with fresh cracked eggs and baked goods made on site.

One staff member - a young gentleman working the morning of Dec. 29 was very apologetic and helpful. He was the only staff member to go out of his way.

Very disappointed -- grab and go breakfast when website said full breakfast. I have stayed here before at Christmas and have always enjoyed a full breakfast. I was told at check in about the bag and go because of the 'holiday'. Does it not make more sense to have more staff on rather than less at your busy times? Also the sign out front of the hotel said 'pool was up and running' and the waterslide sign was lite up -- the pool and hot tub were both down. Coffee and hot water in lobby were always empty.

rooms are always great

over this past year the pool and hot tub are rarely open. always getting repaired. the reason we pay their high room rates is to enjoy the pool and hot tub during ou stay

Quiet, comfortable, clean. Excellent breakfast included with lots of options .

Staff were great and good breakfast.

For $180, I was so highly disappointed. The pillows on the bed were not actual pillows but the square decor pillows, so uncomfortable. It looked sloppy and unkept. It was not worth the price.