Your whole staff were so supportive and helpful!

Nothing!

They added a 3+ adult fee of $30 that I had to ask them to remove. We were 2 adults and 2 kids which is what we stated on booking.com. It felt like hotel was trying to squeeze more money out of us. They should have to tell people before they charge to someone’s card.

Clean, close to airport

Nothing!

Great receptive staff

Bugs on the bed!

Proximity to airport

O

Left too e@rly.

Left too early.

Staff in every dept including the restaurant at hotel very accommodating and helpful.

The long walk from the airport to shuttle pick up. Caused by airport construction but I am 81 years old and found it difficult.

Food was good, but hardly any options for vegetarians. Located very close to the airport. Majority of the staff were friendly and helpful. What we best liked was the 24x7 free shuttle service to and from the airport and to the UBC campus, UBC campus being the starting point for most buses going downtown and to other prime locations like Walmart etc. The shuttle drivers were mostly very helpful with tips on how to commute around.

Housekeeping services provided were not up to the mark, the staff though were friendly. Clearing of bins, making the bed and changing towels were done on alternate days, however, vacuuming and cleaning the room was scheduled for every 8th day, despite lot of dust in the room. When we expressed our dissatisfaction about this though, they offered to clean the room immediately. But this definitely is not something which should be done on request. Also, lack of too many options for vegetarians in the restaurant was inconvenient as we had to eat out or order online from other places.

Location and room size

Could of been a little cleaner

The location is excellent, and the courtesy bus, to airport and ubc, does wonders.

The breakfast not being provided, though the booking says it's part of.

Close to airport

It was worn needs refresh or update

Location was perfect for a restful night. It was quiet in the vicinity and a good place for a morning walk. Easy access too to coffee shops and other stores.

There was no exhaust in their washroom and the coffee maker was just not ready to be used.

Location as it was close to work. Lots of places to eat near by. Comfortable bed.

Pool was small and water slide was not operational. I have a little person who was looking forward to it. The TV didn’t work or phone nor were we given the wifi password or had help with the hot tub that kept going off all night. Loud and no sound proofing. Rude managing staff at the front desk. Very high cost for subpar stay that should have been 100$.

N/A

Overpriced Overbilled on invoice(Hopefully corrected at desk.

Would have liked breakfast, but not at restaurant prices

Perfect for location to the airport. Quite a ways from downton, but easily accessible by cab.

This is our favourite place to stay when we come to Kelowna. Love everything. Proximity to airport, Kelowna and there are shops all around the hotel. Including both Tim Hortons and Starbucks.

There is construction happening and some rooms should definitely not be used to book people to stay. Pretty noisy in the morning due to construction.

Beds very comfortable

Price