the rooms where comfortable

the Wi-Fi wasn’t that good

Close to the airport and some restarants. Breakfast was great and they had all day coffee in the lobby area

Everything was great

We got stuck in the storm and had to stay overnight in Buffalo before flying out to Atlanta. I booked that evening and the shuttle was waiting when we exited the airport. Upon arrival the friendly host checked us in and helped me purchase a couple freezer meals to make in the microwave as the storm was worsening. I awoke the next morning to find the power out and when I went downstairs I was greeted by another friendly host who offered us water bottles and confirmed the airport shuttle was indeed running. The young man who drove us in the night before was shoveling snow and we thanked him again before we boarded the shuttle with our morning driver. Pleasant and clean, even with no power and carrying the bags down the stairwell since the elevators wouldn't work, the staff stayed positive and helpful throughout our stay. Thank you!

the check-in was smooth and fast. the room was clean and comfortable. the breakfast in the morning was expansive and I enjoyed the waffles and yogurt.

the whirlpool heater did not work which left the water cold.

Location

The hot tub was closed.

Customer service was great. Staff very friendly and helpful.

No issues at all

I must say this has been the worst service I have ever encountered. we arrived at the hotel 9:30 on Wednesday check in was ok . The agent was polite.(gentleman). The next morning we went downstairs to ask the front desk to call us a cab, Teresa was at the front desk (black woman) extremely unpleasant and rude she. my stay at the hotel was from wed-sat but snow came and it delayed my husband coming to pick us up. I approached the young lady at the desk she was young and pleasant to deal with. I ask if the was accommodation since the is a snowman storm which delayed my husband picking us up, she explained there is still a few rooms so ho online a book a room. she did not tell me to book a double room she said book something and I will work it that you keep the same room, which I did not understanding I would need to book back a double room. Later in the night I call the front desk

continue..to ask if they are able to see my reservation the young advise he is not able to see it but before he leave he will check it and get back to me. He never did. I call Sat just to make sure all is well and the same rude lady Teresa answered I told I was just checking on the reservation since I did not hear back from the young man. I was promised to keep the same room. She explained yes she can see the reservation but I will need to check out she cannot allow me to keep it. I said to her I was told that I can keep it…she said we made a mistake we are fully book and that’s why you did not book a double I said to her no the young lady did not tell to book a double she said just book a room and I will let you keep the same room. she started yelling at me. I said no need to yell or be room. well if you don’t want the king room you will have to get out😢 I could not believe it . So I went back to the room and started packing. while I was there house keeping ( Lilly)came to check on the room since she states it’s showing it’s ready for the next client to come in. I explained to her. she was extremely understanding and apologetic to the situation. she advice she will speak to the manager. I waited for the manager to contact me he did not so I went downstairs to turn in my key. That when he told me he worked out something. he never apologized, but he was pleasant to deal with…. the best service I got was from Lilly and I appreciated her approach to the situation.

Great location, very close to the mall and other stores.

There was a little league sports team at the hotel during my stay, and the kids and the parents took over the hotel. The monopolized the eating areas every day.

The lady at the front desk was the kindest, most professional and friendly I have dealt with in a long time. We were exhausted when we arrived and there were no rooms ready but she and the team made a Herculean effort and we did not have to wait too long. It was very much appreciated.

I can't think of a thing except for our stay was too short! We have stayed at this hotel a number of times over the years and keep coming back because it's got a great team of people, it's clean and comfortable and is well located and well priced.

excellent

nothing

Loxation, cleanliness and helpful staff.

none