The Palms Hotel & Spa

Bed and beach access

Got the room late which is ridiculous considering the price and that checkout time is 4pm I got there close to 5 and room wasn’t ready that’s just unacceptable

It was perfectly located, right on the sea shore, amazing atmosphere, great food and friendly staff.

We had a small issue related to the bag which got broken by the concierge while checking in, however the managers were helpful and helped to find a good solution to this problem.

The room, the beach, the pool.

We enjoyed our stay at The Palms Hotel & Spa. Our room was spacious, welcoming and comfortable, with a super comfortable bed and excellent air conditioning. The hotel itself was clean and attractive, with lots of greenery throughout the property, giving it a lovely relaxed feel. The bar and restaurant staff were generally friendly and helpful, and the food at both was excellent. The location on Collins Avenue was fantastic, with easy access to the beach and lots of great restaurants nearby. Motek Miami and Casa Faena were our favourites and both are well worth a visit.

The pool and surrounding areas could have been cleaner. There was leftover fruit on the floor from the night before and the pool tiles were noticeably dirty and in need of cleaning. There was also a noticeable sulphur-like smell around the pool area at times. We weren’t sure where this was coming from, whether it was from the seaweed on the beach or something within the hotel, but it was quite unpleasant. One particular member of the Tiki Bar staff was also quite unhelpful when we asked questions about the drinks and seemed more interested in his phone than assisting us. Unfortunately, communication from the hotel was also disappointing. I left my AirPods in the room and only realised once we reached the airport. I emailed the hotel but received no response. This was particularly disappointing as I had previously contacted the hotel about another matter and had also received no reply. Even if they were unable to help, I would have expected at least an acknowledgement. Overall, we enjoyed our stay, but there are definitely areas where the hotel could improve, particularly cleanliness around the pool and communication with guests.