Kixby

The property is stylish and well located.

The staff wasn’t very friendly. The young guy that checked us in, Jean-P?, was polite enough. Told us to be back at 1pm for early check in. At 1pm the other front desk guy said no way we could get into the room before 3. Ummm, yeah. You guys could talk to one another before you offer a room. The day before we checked out we got a text that the hotel would have no hot water from 10:30-12:30. We had a tour in Brooklyn, scheduled at 8, expected to return at 10:30 to pack up and shower. Asked for a late check out and was offered a half day rate of 200$ if I wanted a late check out. Wow, okay… just say no. I cancelled our tour so we could pack and get out before 11. I mentioned the tv never worked and the agent said try the TV button on remote. Interesting. I never thought of that!! We did. It still didn’t work. The level of annoyance displayed by front desk was quite astonishing. The ‘hospitality’ was missing. Clearly they are better suited to work in some other industry that requires less hospitable personalities. The saving grace at the Kixby is José. He was kind and patient. Offered to help. Genuinely seemed to like people and maybe even his job. He literally made the stay pleasant. Give that guy a raise and a bonus. Have him do the training for the other folks. He understands hospitality and shows it. Gracias!

All were good ...cleanliness, etc

Our room was on the street side - very noise til 4.00am in the morning due to construction across the road. Could not believe building works could go til 4.00am !! Very little sleep. Just some sort of small gift / compensation from the hotel would have gone a long way !

Proximity. Close to the subway and major tourist location. The 3 shower heads was great

Bathroom tight

Room was great, location was great, the food was great. close the the metro station.

the elevators were slow..