We’ve been coming here at least a couple times a year for over 10 years. We’ve always liked the location/proximity to Incline and Sand Harbor.

We came here to be with family and support one another through the very recent loss of our father. Air conditioning unit hummed so loud that we couldn’t sleep, mattresses were not very comfortable, bathroom in unit 218 was incredibly small (no sink, vanity) in bathroom. Had to use kitchen sink. Btw: kitchen was a makeshift kitchenette that was useless. Toilet in room 213, that our kids slept in, ran all night. Additionally, the balconies were being worked on so our sliders were covered in plastic, paint smell was so strong it gave us headaches and my brother in law was sprayed by a pressure washer while he was on his balcony because we had no idea we couldn’t enjoy the outdoor space due to renovations. My husband and I were told that we needed to go inside because they were about to start work on ours. When we contacted the front desk we were told our unit (218) didn’t have an air conditioning unit even though maintenance shared with us that the resort has had complaints about the unit and the owners are very aware as well and the front desk staff was rude and dismissive! The resort itself is shrinking in amenities, including shops and restaurants and charging additional fees to access to the pool/gym is ridiculous. We expect a call from the resort and compensation for these inadequate experiences or we will be sharing our experience within our occupations which are broad reaching and we will NEVER stay here again!

Comfortable, well maintained and quiet

Not the location as advertised , the picture shows Northstar village. This is not in the village

Location

Old and run down

Location

Didn’t know where things were like the pool No air conditioning 103 degree weather

The room was clean and quiet. There was a balcony with a table and chairs to relax on. The was not much human interaction you checking at a sales office at the beginning of the road. All directions are emailed to you and entry codes are emailed to you.

The room was a bit on the smaller. There was a list of things to do before checking out, such as strip your beds of all linen and pile it on your bed. Place all towels in the tub or shower and remove all trash and recyclable items and place in trash bins outside. I do tidy up my hotel rooms before leaving but it never had at to do before.

Nice to have a kitchen and the fireplace.

The condo was too removed from everything. Next time we will stay in the new section near everything.

Closed to ski gondola, you can’t walk though, either take the free shuttle or drive and park. The house is spacious and quiet.

The heater is noisy when active.

how close we were to the village and it was baby friendly!! the shuttle service is awesome too!