Location in downtown Evanston is great. The restaurant/bar in the hotel lobby is also nice.

nothing

Location and size of room

The air conditioning was noisy. The windows were unable to be opened

Location was good

It was dirty, tv didn’t work for about a day, room was dirty, staff seemed confused

They had nice smelling soaps.

The lobby and sitting area was too cold and hence not cozy at all. Throughout the night you could hear machine humming, probably an airconditioning system. There was no complimentary water. The mini fridge didn’t function, but that was fixed later on.

location to the University it was clean. the staff was very helpful and friendly.

it’s an older Hotel. but still nice.

Valet is good.

The staff of reception is not good at professional work. She can’t combine the two separate reservations of Booking.com, don’t make the room key for two days, we have to update the key later. And also the room is small and old.

location

HVAC, room uncomfortable

Great hotel. Very friendly and helpful staff, from Valet to Front desk to housekeeping. When they realized my wife was using a walker, staff made arrangements to move us to a room closer to the elevators.

Cleanliness of the hotel; quiet. Great furniture in commons area. Fine fireplace. Very hospitable.

Soft drink machine out of order on third floor. Ice was superb.

there was breakfast?

I've stayed here 4 or 5 times..the rooms are clean and comfy...walkable eats. Don't pay 60 bucks a day to valet your car...parking garage 4 blocks away for $18.

Their parking situation

N/A

Nothing

Everything about the hotel, its a very poor hotel with ZERO facilities and unfriendly rude staff

location good

you TOTALLY false advertised this say breakfast was included. Going to report you on this one!!!!!

This Historic Hotel that I have appreciated for 35 years is back on its game. It stalled out during Covid but glad to see that they are back to hard work, done with excuses, and stopped over-managing guests with signs everywhere and stickers all over the floor. Great location and I enjoyed this stay! Congrats to whomever righted this ship.

I hope Hilton Orrington and local businesses will keep pressure on Evanston government to keep the streets safe and welcoming. Evanston has become a safe place for marijuana users and skateboard profanity while forgetting that community, business and institutions like Northwestern drive its well being.

Shower very good Bed comfortable Good size of room

They don´t serve breakfast Noise of the heating system every time it automatically turned on to keep the temperature in the room

Bed was really comfortable.

I didn't think to check if there was a microwave. I was surprised to see there wasn't. The room was 55 degrees when we got there. It took a while to warm up. The text message I got was to Ms. Robin Delgatto. I'm a man. The TV was positioned weird. It was blocking the closet and positioned in a way where both beds couldn't see it. The look of the room was cool, but if you looked closely, there were chips in the bathtub, and a ceiling sprinkler was rusted, etc.

Easy close to everything we needed!

N/A

There was no breakfast.

Had requested two rooms, each with king bed, but one of the rooms just had a double bed. The staff insisted it was a king. Silly thing to argue about, but both staff members i spoke to kept sayin “that’s what you reserved” Finally just asked for a different room and they obliged. Then the last morning of our two night stay, neither our room nor our friends’s had hot water. The front desk said they would fix it, but we just went ahead and checked out, due to time. We were told that the lack of hot water only affected a few rooms. Made us wonder if they were mad at us for arguing with them about the bed.