Always have liked the service and the rooms. Great views as well.

The hotel has a huge construction site next door working from 8-6 with huge cranes and significant noise. I was never informed of this at the time of booking, nor was this factored in to the price of the room

Everything perfect. Employees really nice!

nothing

the location of the property is great to downtown Victoria & harbor. Front staff & valet staff very friendly & helpful. Having a kitchen area in our suite was wonderful to have breakfast & snacks. Also within walking distance or a short drive to Beacon Hill park which is a must when visiting Victoria.

unfortunately we arrived later in the day because of travel & had to have a room on the side of the construction site & the large crane. It will be a shame once the 14 story building is built beside the hotel as all views will be gone the side facing the parliament buildings. Other than that it's a great hotel!

It was perfect for downtown close to everything we needed

Clean, spacious rooms!

Nothing

It was close to every thing in town. Breakfast was great.

Clean decently appointed nice hotel staff were excellent

Cost of room, breakfast And parking is outlandish

Location

Hotel was dated. No ammenities such as self laundry etc, which you can even find standard in hotels from the Hilton brand, in a lower price category. The buffet breakfast you have to pay for normaly is the same you get for free at more budget friendlier hotels such as Fairfield and Best Western.

My car got scratch during this trip, but the staff has patient to understand the case and follow up with me to investigate the details. I have to thank Micheal for his time. Lastly suggest not to open your car's back door when parking in parkade as their ceiling is low and has a lot of pipe there.

Friendly staff

Staff in elevators all the time

The room was nice and updated. Our arrival time got delayed and the hotel accommodated it.

The booking.com listing said "parking available". What it didn't disclose was that it's valet parking only at a rate of $27 per day. Also, it said there were pet fees, which is fine, but it didn't disclose that it was $50 per pet. So overall I ended up having to pay more for the hotel stay than I anticipated and felt my budget for enjoying the trip got stretched really thin. It made it a bit stressful.

Website said self parking was available. However, it was valet only.

Everything

Enough

We have a great stay in this hotel close to everything breakfast and service was excellent, staff are very friendly and helpful.. thanks to you all..

Nothing

Great room (king suite) with sitting area and separate bedroom with a small kitchenette. Can get great views depending on which side you are on.

Poor sleep due to very noisey heat/air-conditioning system. Have stayed here before and forgot about it. It was noisey enough that we will have to think long and hard before booking again. Otherwise great hotel.

Great location, helpful friendly staff. But quite pricey for a very ordinary room in a very ordinary hotel.

Book in process was quick and easy.

At check out counter when we were leaving we had a small problem with communication. We had asked to have our bill emailed to us but we never received it. The bathroom sink didn't drain properly. The stopper in the sink wouldn't come up high enough to allow proper draining.

Quiet and comfortable room

Valet parking

Staff

Its restaurant was closed and no one gave us a heads up which was really disappointing!!!!!!

Location