The location is too far away and unfortunately the shuttle service was full twice, leading to almost 90min waiting time at airport in the late evening.

Shuttle_Service. Other hotels had larger shuttle buses.

The airport shuttle was very convenient and well organised, pick up was on demand and for airport transfer it can be booked in advance. The complementary breakfast was available early which is also very handy. The room and the rest of the hotel were clean.

Breakfast was good

Airport shuttle was convenient and on time

nothing serious. it was all expected

Easy access to the tollway, decent breakfast options

Parking was an absolute joke. The hotel gave all the parking spots on the property to "park and fly", so the whole lot was full of people who weren't even staying at the hotel. Tried to park up front just to be out of the way, only for the front desk to threaten to have us towed! Nobody was present at the front desk for checkouts. We just had to leave our keys in a pile and pray everything worked out. Unbelievably bad time

~ Staff were extremely friendly and great free minibus service to airport where we caught the train into Chicago.

all good.

nice

the receptionist was telling me my booking got canceled since I was a no call no show but I never received an email or anything stating that would happen. she said I had to call to let the hotel know I was going to be late checking in even though I had reserved a room and received confirmation of the booking and my account had been charged. she was rude and unprofessional. I drove 9 hours from Nebraska with my son and almost didn’t have a place to sleep. I told her somebody should have advised me or sent me an email regarding the request to call if I wasn’t going to make it at 3pm check in time which didn’t make sense at all being that I always reserve rooms and I am always late checking in due to air flight delays or traffic and or work delays. she needs to be retrained. it was Saturday morning around 8am that I arrived and she was there. then since I was showing her emails on the booking confirmation and nothing on the cancellation then she ended up giving me a handicap room.

The early check in due to flight cancelled