I got early check in and an upgrade from king bed to two double beds. Morning view was nice with no obstructed view of the sky.

Good, economical (for an airport hotel) 4-night stay, with excellent access from and to airport every 20 mins (10-min journey). Spacious room, with good bathroom facilities. Good fitness room, and I wish that I had used the outdoor swimming pool! All staff were great. 20-min walk to SEPTA regional train service into Philadelphia city centre (20 min journey, once an hour).

I wasn't really taken by the restaurant or breakfast offerings, but that was me versus American food. Nearest supermarket 20-min walk (which was fine for me).

Location was excellent for Phillies game. Very easy in and out.

Not the Hotels fault but being awoken by an emergency alarm early in the morning.

I loved how everyone was so polite. I had an excellent stay.

I just stayed one night for transit. Overall the experience was good. I arrived at the hotel around 9PM, there is no dinner at that time, but the staff from the bar kindly indicated to me the Sheraton Suites which is next to the Four Points (walk in 3 minutes) provides the dinner until 11PM. I appreciate the staff of hotel indicated me this information. The shuttle is free, even I need the shuttle service at 4:10AM.

If the waiting area of free shuttle information in the airport could be indicated more clearly, it would be better. From the website of the hotel, I cannot clearly understand where I should wait or if the reservation of shuttle is necessary. Actually, just go to Zone 4 "Hotel Courtesy Shuttles", and wait for the shuttle bus is ok. I took the shuttle which stuck the paper indicating the "Four points", "ALOF" and "Sheraton Suites".

The fire alarm going off at 7am

The rooms were outdated. The front desk only had Diet Mountain Dew and Grape Soda. The $250 incidental hold is way too expensive.

Well the coffee in the lobby was cold at 1100, it took 2 days after asking to have the linen changed out . There’s only one driver in the AM when you have 10+ going to the airport and not including the other hotels it picks up so you have to catch an Uber.

Good location and free shuttle. Bed was comfortable and good TV choices.

The bathroom was not very modern and the bath was very small. It wasn't very easy to use the shower tap. I am unsure whether the shuttle was from and to the airport for free, this would be good to know in advance for those with layovers.

The location is great the service is poor, it was a day were there was no electricity we had to work in the dark to get up the stairs to our bedroom and breakfast was sold without us knowing it and the house keeper was very nice

How the system works, I did know that my booking was through a third party I was booking through my business website but when I got there I told that the booking was done through a third parties

The staff was amazing

The ac wasn’t working but it’s ok! We had a fan.

Desk staff Derrick and Jasmine were helpful, friendly and courteous. Derrick helped straighten out my reservation as it was split in two for some reason.

Had difficulty with shades in our room. Reubens fixed them one time but after that, they didn't work. Had some problems scheduling housekeeping and then they didn't show up. Finally had to get my own towels and toilet paper and coffee from the front desk.

Being right by airport and shuttle.

Very load could hear everyone around you going in and out of the rooms

Very nice staff and room & building were very clean!

Nothing!

Room

No breakfast included

Staff was very nice Clean room and bed was comfortable

Blinds were automatic and did not work at all. Water flooded in bathroom Phone worked then didn't.

The room was roomy. The bed, mattress and linens were very comfortable. Location was convenient to the highways and above all, safe. Breakfast was amazing, not free, but worth every penny. Plan on rebooking when in the area.

N/A

Had problem during check in,the guy in front desk said our room reservation was no longer valid because we arrived after 3:00am and I explained to him the flight was delayed arrived 12:00 am and before got hold of our baggage it was already 4:am because of problem with airlines, but before that I called already that there was problem with our baggage. No consideration , bad experience with this hotel.

Not friendly staff.

My mom and I were kept up for most of the night due to what sounded like running in the room above us. The AC was making an incredibly loud noise, and the front desk told us it was because the maintenance man was working on the AC coils since one burned because of a power outage. Everytime the AC came on it made this super loud noise that was very annoying and hard to sleep. The bath tub was stained Pillows had stains AC panel was hanging out of the wall

Location was fantastic and the staff was very nice.

The thermostat in our room did not work and it was difficult to sleep because it was 80 degrees in the room.

Nothing, they gave my room away before 4:30 pm check in

Arrived, gave them the booking.com reservation #, was told that they were overbooked and my room was now unavailable. I was 3.5 hours from home, with a concert to attend, and no room. They suggested their sister hotel (across the parking lot and 150 dollars more, how convenient) They claimed booking.com had notified me, that was a lie. Every email and the Booking.com website all confirmed that I had a reservation. Having no op[tions, I had to take the higher priced room across at the sister hotel. Shameful performance and service from either Sheraton, or Booking.com, or both.