Cleanliness, Staff behavior, and the golf court.

Neighbors intruded while we play golf that actually ruined the game spirit.

We had dinner one evening....very good, perhaps a little pricey. On the outside screened deck...lovely view.

Noticed cobwebs along the baseboards of the screened porch...obviously a problem with an outdoor venue close to the lake, also on the outside of the hallway adjacent to the rooms, there was quite a bit of dirt and dust on the glass. Understandibly being on a golf course on the lake, there is bound to be dust and grass blowing, but could be addressed. Room and facilities were great. We enjoyed a spa treatment also.

Large area with beautiful views of Sturgeon Lake. Fantastic food and dining options. Friendly and knowledgeable team. Well appointed room with patio door facing lake.

Staff were very friendly

I enjoyed everything !

location and nature surrounding

host did not allow to walk around the property and enjoy the nature they asked not to walk around if we are not bought ticket to golfing .

the room is quite

the staffs are really not friendly. I never had the hotel like this.

The main reason that we booked was for the view.

The patio door wouldn’t open and wasn’t fixed until the next day when we were leaving.

We only got one breakfast as they had the restaurants close while hosting weddings

The rooms we stayed in are outdated and the resort in general needs some TLC. Its tired

A beautiful place with terribly rude staff. They treated my family terribly. I purchased a night away for them as a surprise and they told me horror stories of how they were treated as second class citizens because they weren’t the favoured, Golding regulars. There was no food due to a wedding but that wasn’t told to anyone. Staff was consumed by a wedding and it was obvious that only golfers are respected here. Dispicable hospitality. Don’t waste your money. The view is not worth it. I’m horrified that customer service is the last priority. I wish I had the name of the man who embarrassed my family. Front desk staff - get some training.

The golf course was amazing. Very friendly staff. Food and service was excellent. Our room was very clean and comfortable. We would definitely come back again. It was our 30th wedding anniversary and we couldn’t have asked for more. Thanks Eganridge. Kudos to all.

Nothing. It was good.

the room 156 was very old and not proper cleaned, the shower was not fit to use since the inlets where all dirty full of old stuff at the bottom of the bathtub inlets , the two beds had no cover on the mattress, no air condition just an old dirty fan. the pictures on the internet look great but the room was very disappointing! If we would have seen the room first we would have stayed somewhere else!! We have pictures from the room and bathtub - beds and so on..... We wanted a great night and got a nightmare staying there.

Stunning views

Beautiful room in a lovely location. The food that was available continues to be excellent despite staffing shortages.

This was approximately our 10th stay at Eganridge Resort Golf Club Spa and it was somewhat of a disappointment. I don’t know if it is under new management or just disorganized after Covid but there were multiple issues. The first time I tried to step out onto the balcony, the screen door fell off. I reported it immediately but had to follow up repeatedly. Three days later, the lady from the front desk came down and managed to put it back on its track. It still stuck however so we couldn’t actually use it. When we placed our booking, we asked for the breakfast package. We received a an email reply stating that the breakfast package was only available to guests who booked directly and not for those who used Booking.com This had never been a problem previously. As it turned out, the point was moot as no breakfast of any kind was available to anyone. Apparently three cooks had quit the day we arrived so they did not have the staff to provide breakfast. We were there for five days but the pool remained closed for all of them. Apparently there were problems with the chlorine level. No housekeeping was provided despite the length of our stay. You could request fresh towels or toiletries and collect them yourself from the front desk.We are fully vaccinated and advise them of such at check-in so one has to wonder where Covid precautions end and cost cutting begins. To summarize, we had no screen door, no breakfast, no pool, no housekeeping and NO APOLOGY We overheard numerous guests complaining and more than one stated that they would not return. A token gesture by management to partially compensate for the numerous inconveniences would have gone a long way. I suppose a discount on the rate would have been too much to ask for, but it wouldn’t have killed them to offer complementary muffins and juice or a free drink on the patio or a discount on a future stay.