+ Staff was very friendly and responsive to our requests. + Location was good and allowed for non-interrupted rest.

- At the arrival we had to change apartment twice. The first two apartments were dirty (see picture£ and had the very bad smell. The third apartment didn’t smell nice either, but we were too tired to change it again. - running water in the bath tube was either very warm or hot (not possible to adjust to cold temperature). Each time we returned from the beach, we wanted to take semi-cold shower to cool down. But it was not possible. - check in for guests was organized in one of the apartments. Main reception was under renovation . Strange that renovation takes place during summer peak season - lack of restaurant or bar opened during evening hours.

Everything

The check out time is too early. I think 10am is tad bit early for a checkout time.

I love it. I’m coming back

Love everything

Loved the location next to Broadway at the Beach. I loved the entire grounds because it was clean and laid out well. The pools were outstanding. Plenty of things to do right on the grounds of the resort.

It would have been good to have lights on the miniature golf course. But, it was still good. And, I wish the bar/grill would have been open until at least 11 pm. It would have been good on certain nights to eat/drink/party right by the pool and walk back to your room. But, these were minor, the place was great and these things don't dimminish that.

Great customer service

I couldn’t get towels downstairs I had to wait until someone bring them to the room

I like the size of the room and the location to eateries and shopping. We were there for a family reunion and it was 5 minutes away from the venue so that was awesome .

There wasn't anything that we didn't like about our stay except the fact we had a 4pm check in and upon arrival the room wasn't ready so we had to wait until after 6:30 to get in our room and our key card didn't work at first.

Everything was clean and exceptional staff knowledge

There was nothing I didn’t like

The location and activities.

The 2 beds in one bedroom were to close to the walls. The toilets are too low.

Very nice resort, clean & spacious rooms and convenient location

All pools are only 3FT deep & the water was so warm (hot) that there is no refreshing effect at all (have been there end of July). The Pool Bar has odd opening hours and the Barkeeper (only one) is completely overwhelmed which makes you wait awhile

I like that they have a bar at the pool and things for the kids, rooms are nice the carpet needs a little cleaning and the beds need better bedding, other than that I really enjoyed this resort

The stains on carpet and the overly used blanket on bed

Everything!!!!!

What couldn't I not like about this place.

Very clean, friendly staff, activities for the kids although they didn't do much on the property.

They only cleaned the room on our last day there. We had to wash towels, washcloths, and other supplies there. The closing times to do activities sucked.

Everything the property was amazing!! Location was great staff great as well

N/a

The pools and activities for the children

The rooms and the furniture is dated. The room was very small and we seen roaches in 1710. In 1727 there were food particles under the bed at the time we checked in.

I loved the location, the staff is excellent , the pools and the lazy River and golf. Loved the refills of laundry ,soap ,and paper towels .

So I have stayed here last year and the villa was cleaner. this year I didn’t like the villa we stayed in room 1721 the carpet was stained all over and def need to change as well as the couch and furniture just seemed worn out. We were out most of the days but we have stayed in lots of hotels and this one wasn’t so great. Plus we waited our room wasn’t ready until 4:35 prob not sure we will stay here again if we visit

My husband and 3 kids I took short trip the was only one day and night. Paid 700.00 for one night and waited nearly 3 hours to get in our suit we also had reservations so was unable to really enjoy the resort

Guards at the gate were super nice, and everything was super clean. Staff were friendly, and had were able to assist me through text message!

When it would even barely lightning, or act like it would storm, the pools would be closed down. The basketball court was also overcrowded, which is something that can't be controlled.

Overall the room was a good size with plenty amenities.

They had stained cushions on fold out couch. Left a dirty pillow case on pillow. Looked like makeup smeared all over it. No sheet cover ,sheet or blanket for fold out bed. Called they gave me a sheet. Finally got full set. Asked for fresh wash cloth and towels for 2nd night. They wanted $52 for 4 washcloths and 4 towels. After paying almost $350 a night thought that was highly unacceptable . Declined their $100 timeshare offer. So they left something on my door for a second attempt. Housekeeping knocked before checkout and basically hung out waiting for us to leave.

Family friendly/ cleanliness