easy access to Center City fantastic and friendly staff

nothing

I've never even treated so cruelly in my entire adult life it was actually stomach wrenching to think that not one but two pretty young individuals to whom were number one extremely judgmental number two extremely way out of line and three absolutely apparently received zero training as far as how to speak to customers because they're literally dealing with them face to face when it comes to interactions and it was stomach wrench to be honest with you so someone needs to call me because I'm like on the cusp of filing a civil suit against the hotel

This is a joke

Clean modern design. Breakfast and serving staff was excellent. Located in an area with lots of restaurants.

Waterproof mattress cover was noisy and detracted from the otherwise very pleasant room. Check in staff not the most helpful. Also we wanted to make change in order to leave a tip for the cleaning staff but front desk would not (could not?) do that.

Very stylish and comfortable hotel with well-equipped rooms in a great location. Parking onsite. Delightful waitress staff and very good breakfast

Breakfast was very slow to arrive once ordered. Check-in staff were not as professional, efficient or engaged as expected in a quality hotel.

I really enjoyed my stay at the Westin. The room was large, comfortable and quiet and the hotel is really centrally located. I used the gym which was well equipped and decent for a hotel gym.

Staff were receptive from the valet through front desk to house keeping.

City view as advertised was a little conflicting from the 14th floor room 1428

Location was great

Walked in and out bathroom floor was covered in hair abs sticky. Smoke detector was dying and chirped all night over my head. Tried to call the front desk to notify them about the situation and the phone was broken. Didn’t sleep at all and when we told them the next morning, the staff brushed us off

The location, decor and bathroom mirror light.

The layered steps requiring travel through the mall to access the property if I did not use valet parking.

The location was great!

Neighbors were noisy

Great room with a fansy design.

You need to order a microwave at the reception if you want to use one.

location

House keeping did not make up my room

Great location. I come here every June for a conference. suites were renovated (somewhat).

Arrived in the evening after a long drive and noticed that the bathroom floor was wet and had water stains all over. However did not notice water accumulating so it may have been a leak that was fixed for very intermittent. service was very lackluster. They do not go above and beyond but do just okay. I ordered asparagus on my salad and it came as a side with cheese on it instead. I asked for a wine opener and they provided me with what is quite possible the worst bottle opener in the world from what looked like a kids Fisher Price set. I asked for scissors to clip a tag on my gown and they told me to come downstairs. When I explained it was on my dress they sent so woke to the door that waited for the scissors at the door. Ordered bananas at breakfast and they were already brown and overripe. In short, it’s an okay hotel but don’t expect service to go above and beyond.

the room was large and renovated

tired old and staff did the bare minimum with no smile

Beautiful room with modern touches! Quiet and comfortable stay with a partial city view. We had a great corner room with lots of privacy. I loved the amenities, including a bar in the lobby and the location to everything!

There is a hotel entrance attached to the mall from the parking deck. At the end of the night and early morning there was a trail of dead "bugs" here. Told front desk staff but, it was not cleaned.