In the heart of one of two major retail areas. Spacious room and comfortable bed.

Odd layout, lack of grab ‘n go fare (or any on-site food), bathroom sink was not well-cleaned, and few in-room amenities. Daytime valets were very nice. Nighttime valet didn’t lift a finger (or show signs of life) upon arrival.

The location!!!

The price!!!

Pool great,room lovely,location really nice

Would have been nice to have a indoor proper bar to socialise.

location was great

location

our room was very, very small. not what we expected of a highly priced hotel

Location is the best.

Make up mirror light didn't work, hair dryer was cracked- dangerous, especially with the kids. For 700＄a night you expect better quality control.

The property is in the heart of downtown Naples and it’s in the perfect location. It’s got a cute little pool, with a nice gym and it’s very clean.

The staff isn’t very friendly. I’ve been here twice and you can see the turnover is very high. The views from the rooms are terrible.

Great location! You can walk to all of downtown Naples. Pool is cute and cleaning staff is wonderful. But that's about all...

I'm aware that this, and many other properties, are still recovering from Ian. So any complaint that could be attributed to that storm I have omitted. The whole stay was just...bleh. The front desk staff was not giving anyone a luxury experience. The rooms are WAY overpriced for what you get. furniture in the room was beat up. linens were not clean on my bed - when I called I got no apology just "we'll send housekeeping" (who were delightful) like finding someone else's sock in my bedding was commonplace! The main elevator broke so we had to walk through a stinky, dirty back parking garage to an alternate elevator. When you get on the elevator you're supposed to gain access to the floors by swiping your key - turns out that security feature was also broken so literally anyone who wandered down that alley to the back of the hotel could access any floor at any time - NOT ok! When I asked if the main elevator would be fixed soon I got "I really do not know" ....well seeing as how no one has been spotted working on it for days I guess....never??? just no concern for guest's comfort at all. I could go on but the main point is it's a 3 star hotel charging $800/night banking on their location making up for poor service and little to no amenities.

location, sheets, bathroom vanities and shower.

Nothing.