Embarc Vancouver

Central and clean

Great location with beautiful view. Room was spacious. Kitchenette was stocked with cutlery, plates and had a dishwasher. Having a dining table was a nice bonus and made it easy to eat together comfortably. Room and the entire property is well maintained and very clean. We also enjoyed the fitness centre, pool and hot tub. Staff service was great - we reached the hotel in the morning itself and they stored our luggage until the room was ready.

Sehr gute Lage, vieles fußläufig zu erreichen. Gut ausgestattet und reichlich Platz, bequeme Betten.

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Good location, friendly staff

1. Concierge at 29th floor The concierge at ground floor was for Sheraton, not Embarc. I went down to ground floor and they couldn't help me because they were not Embarc and told me to go to 29th floor. I went up to 29th floor for my room enquiries. Also, when room amenities ran out, I phoned the 29th floor concierge, nobody answered. The answering machine told me to leave a message. I left a voice message. No quick response. Then, I called the Sheraton concierge at the ground floor and the Sheraton got back with 29th concierge. Whenever I wanted to contact the concierge, there were several channels to reach the right person, which was unnessary and annoying. The 29th floor staff were friendly but all these process to reach them was inconvenient. 2. Not making up room everyday Making up room everyday was expected like any other hotels in Canada. However, Embarc only provides mid-day cleaning if you stay more than 5 days. The hotel staff told me that there was an ownership issue(?) but I didn't understand. Nevertheless, when we asked for making up room, they came in and provided the room cleaned lightly. I have been travelling with family for two weeks at Canada but it was an unusal experience for hotel.