Ridiculously difficult to adjust the temperature of the shower, sounds like incompetence but both of us have had this problem in multiple different rooms, it is truly mind boggling.

location was ok

Not clean enough and very old carpets. Noice on Friday night for loud karaoke in the lobby. no bar tender at the bar for more than 20' Heating system was not working in the room.

Unfornutaly the area around the hotel is not 100% safe. I had no problem but heard a lot of stories.

Smack bang in the middle of downtown Oakland makes for a great location. Friendly and chatty staff who allowed me an early check in.

The staff was really great. They did their best to provide great service.

Although the rooms were renovated, the rugs were in very bad shape, the lights in the room flickered, the clock was melted and unreadable, the continental breakfast was underwhelming, and the parking was inconvenient - with only 1 usable parking pass that had to be borrowed and returned after each use. Since I was unfamiliar with the area, I did not realize I should have chosen a more safe area.

a beautiful old hotel with lots of charm

The breakfast offerings could haver been better but, adequate

Location

I asked to buy a beer and the manager gave me two on the house.

Only good thing--location was good. Located at the Oakland Convention Centre/Marriot! All major attractions are within walking distance! That's very good!

1st, you can forget about Wifi in this hotel! On the 1st day it was ok, but then after 4-5 hours of use, it disconnects & you can't get back on again!! We paid for the wifi but it just disappeared when you stay at your room? That's a rip off. 2nd, on the 1st day when I checked in my room, the room literally was an oven!! It got so stuffy and hot that I immediately turned on the AC, however, the AC definitely did NOT work properly!! I turned it down to the coolest possible temperature & it never cooled down! I think the room's temperature almost matches that outside: If it's 33C outside, then inside same! If it's 19C outside, then inside it's around 24C+...anyways, it was definitely not a comfortable stay!! 3rd, facilities wise, there's no fridge in your room to store your food, only an ice machine & a microwave in the lobby kitchen area. And lastly, they shut the front door at 10pm so you can't get in unless if you call the hotel & show your room card to get in. This experience was not good. So I cancelled my 2nd stay with them.

There was a deadbolt and chain lock for the door. Chain was broke and inoperable. The window that leads to roof, had no lock. The window is large enough for person to go through. Then anyone can access the other room windows! We could not get the water for the shower to a comfortable temperature. It was either scalding hot or freezing cold. We had to juggle between hot and cold and only wash for a couple seconds at a time when the water was transitioning from hot to cold. Its an older building. but for the price, i would not stay here again because we didnt feel safe and couldnt shower. the beds were just ok.

The hotel was well located in short walking distance to the bart (metro).

- the bed sheets and towels were dirty and had hairs and stains on it (as previous Feedback mentioned it as well) - the breakfast has no fresh food (at least some apples) and each thing is packed in plastic - the employees seems not to be qualified hotel employees - wifi is more or less not working - renovation of the rooms needed (the pictures in their profile are old!) - no socket next to the bed

Located in the very heart of the city of Oakland. Had 24 hour front desk staffing. Maid service was good.

Single pane windows and weak heating made for very cold mornings. No microwave or fridge in the room - had to go down to lobby to heat water or a meal.