Location was great, close to the beach with free towel and umbrella service

Door code stopped working and we were locked out of of our room. No security guard or personnel at front desk after 5pm so I had to call help desk support. They didn’t have any direct contact/phone number to call and just left email to property with no reply after 2 hours we went to police to ask for help. Policeman knew security guard from the next building who was chilling in his car. He asked him to contact property manager and we where given a different lock code. We where locked out of our room for about 4 hours with our newborn baby. Terrible experience!!!

Great location, staff and apartment

Nothing. All goo

We like the place. Excellent service. We enjoyed our stay.

The a/c when we arrived was at minimum temperature, very cold/ freezing. Only two complementary expreso cups and dishwasher soap, as we stayed 4 day, we were no able to use the dishwasher machine as much as we would have liked.

Room with fully equipped kitchen, super spacey, bed very comfortable

nothing!

location, room size

cleaning the room was quite expensive

Quiet location in Bal Harbour, room was really spacious, kitchen was well stocked. Loved the complementary bikes and the beach service. Good wifi. No resort fee! Great stay overall!

Pool was on the small side and no towels available for the pool. Parking is $20 + tax per day.

big spacious rooms

certain lights would flicker off and on. some Iights would work or not. water flow down in shower from the light above. that becould some serious problem . attendant at front desk did not seem to care at all. very rude.

Spacious and comfortable apartment. Staff were helpful and accommodating. The beach spot is great

Luxe appeal, and impeccable hospitality and direct private beach access.

Perfect location. we stayed twice with kids there.

this lovely condo was furnished beautifully. Beach umbrellas and lounge chairs were ample. The manager, Julian, is a treasure.

Very spacious two bedroom apartment and clean. The location is excellent and its truly just a street away from the beach.

The bed had a wooden structure that was rather noosy every time I moved.

location and space for 6 was fabulous

kitchen was poorly stocked

The decoration and attention to lighting, the apartment had a great kitchenette and appliances

The bed was not soft for side sleeping, the checking in was confusing, it took a us calling 3 times for them to find our reservation. Not having a front desk after 5pm meant we could not get the parking permit, we were worry we were going to be town, and the next day the front desk person charged us for that night of parking anyway. Very strange policy.

Great location, and really nice beach option aligned with the Ritz Carlton.

We were asked to pay $15 for another lounge chair at the beach simply because the hotel was at full capacity and we were a family of 3. Also, the elevator broke down on the second night of our 3 night stay and staying in the 3rd floor we were forced to take our luggage down the stairs with no assistance or timeline as to when the elevator would be fixed:

I liked the location. Beach was near and easy to get to

The apartment was quite worn, the dishwasher did not work properly.

Location

No reception. Expensive No room service

Lovely, quiet location in sophisticated Bal Harbour. Clean, spacious apartment with kitchen overlooking the canal.

limited tv channels

The location, and the large clean fully equipped space with kitchen.

tv channels were limited.