Atendimento.

Localização, mas principalmente o café da manhã, pior que muito hotel de estrada no Brasil. Não tinha nada além de ovo mexido e café preto.

Very friendly staff, good location next to a casino, wonderful pool and a nice minigolf area, good breakfast with a lot to choose from, well presented by a nice staff

air condition was very loud and did not work very well

Breakfast was good

Hairs on shower wall

great preparation for game day. no matter your team everyone was pleasant and the check-in well organized. fantastic breakfast buffet with a ton of choices.

nothing

Issues with toilet not flushing.

well organized for game day, outstanding breakfast

bar closed

Convenience to the Stadium

The breakfast was very nice. Hotel location was great, we were there for a football game at the Hard Rock

I wish yhe bathrooms were a little bigger.....more counter space and a walk in shower, not a tub/shower.

The speed of responses of my questions and problem solving.

At the time of check-in I needed to have presented the same card I used to book on booking.com. The employee informed me that would have to charge the fare+tax+hospitality using my physical card, until now Okay. But the refund didn't happen automatically, I had to contact to receive it.

Very close to the Hard Rock Stadium

It’s nice and clean and the staff is great

The beds on the 5th floor are awful. They need new beds.

I stayed there to watch Formula 1 and all the staff provided excellent service.

The cost of accommodations was a little high. That may not be an option.

it was very convenient to work. Lots of restaurants ❤️

staff are wonderful, helpful, friendly - the Grill space encourages interaction so made some good friends during the Miami Open !! Location is ideal and when the Grill was closed i just had to go to the casino nearby ! ;; Definitely return and say hi to staff. I even wanted to come back and eat/visit when i had to move to other hotels.

rooms a tad tired; heard traffic as i had a front room; difficulty phoning outside local region from room but staff helped

sumptuous breakfast

was clean

Airco unit was too low and blow up to us

The bed was very comfortable. Room was pretty big. Staff are very nice. All in all the facility have a potential to be very very good. Mini Gulf course was very cute. We didn't get to use the pool but it looks very nice too.

The room was not super clean. Bath tub was outdated. Couldn't take a bath as the water kept draining despite closing the drain. Breakfast serves in Styrofoam which looks cheap, it breaks and environmentally bad.

Great Location and People

I was very pleased with everything. The breakfast and the area for breakfast was great!

I feel that the hotel needs a bit of updating since its so famous