Location.

It was peace and quiet and everything was comfortable

N/A

Did not have breakfast

Friendly staff.

Not real clean, had 3 guests—only towels and pillows for 2 people, hole cut out in bathroom wall, and rate was actually cheaper through hotel instead of booking.com.

Breakfast was great. Location is good.

That I was charged by Booking.com and then again by the hotel. Staff had no idea how to resolve the problem.

Breakfast was good. Room was clean.

Staff upon arrival was rude. Stayed in a King Suite and sheets didn't fit the bed and kept coming off. All furniture felt like they were coming apart or ready to break.

Breakfast

The receptionist was awful and hateful

Breakfast was great. Hot omelets, sausage, waffles, bagels, cereal and much more. The staff was awesome. Everyone was extremely friendly. I especially liked Yolanda. We were also impressed with the HONESTY of the housekeeping staff. My husband inadvertently left his cell phone. They found it and called my phone to let us know. We were already two hours away so we told them we would pickup on our way back home (in 8 days). She told us she’d put our name on it and put it somewhere safe. When we returned to pick it up, she had it wrapped up with our name and info on a paper surrounding it. The room was nice as well. Big screen TV and Wi-Fi worked well. All the amenities you can think of.

Well, the water heater was out when we were there, but we were given a discount for the inconvenience. Stuff happens and we made it work. I heated 3 cups of water in the microwave and dumped it into the ice bucket and then added cold water to balance out. I have short hair (so I get TERRIBLE bed head) and was able to wash it in the sink. My husband poured it over, I lathered up and then he poured to rinse. The only other thing was the bed was too firm for my liking. I’m accustomed to a Sleep Number bed so that is probably why any other bed is too firm. I would have given this a 10 rather than the 8 had the water heater been working.