The review I am going to give is a little bias, as I had a very unpleasant experience in regard to how they approached an issue I had while staying at the resort. Nonetheless, I will still try and be fair, we liked the location, the resort was nice enough, the pool the mini golf, the tennis court, all where nice and close by, the rooms where big enough, and looked fairly cleaned.

But I have to give my experience a 6 over 10, due to the way they handled a personal issue I had, without going into details, to avoid creating any problem to anyone, and especially that it shouldn't matter, regardless of the issue, when you are in the hospitality business you should make sure you are properly following up with your customers, whether they are past current of future ones. For 2 long weeks they kept throwing me from a person to another, managers were always (miraculously) unavailable, some were just rude, making me feel I am being unrealistic with my request. And I repeat, regardless if they had an answer to my inquiry or not, you should have the decency to still call back when asked to, make sure you explain to the customer the situation, and provide assurance that the matter is being looked at appropriately, make sure the client feel listened to. Any how, let's cut this short, I doubt I would be visiting them anytime soon, or recommend it to others, due to the mere principal that the way they handled the issue was 3 out of 10. And for me, especially in the hospitality world, it counts a lot. You never know what might happen, and so no matter how good a place is, if you have an issue and know you might face hell to get it resolved, better avoid such place...

The sofa bed mattress not comfortable

Did not enjoy my stay here.

This is suppose to be a kid friendly hotel and nothing was kid friendly. The swing set is near a sign that says to do feed alligators and snakes. The slide set will burn your skin off. The ground near the games is too hot. The pool has kids running and jumping all over the place- not ideal for a little kid. Even in the 0 feet section, you have people reckless and dangerous for a kid. Also the floor becomes slippery so kids can easily fall when they leave. The sprinkler is warm and ground is falling apart The hot tub in the room is so dangerous for a 11 month old. There was an ant infestation and huge bugs in the hotel room daily. Staff are not friendly when you approach for assistance.

Location was excellent and the housekeeping was poor. Very poor.

not getting any answers from the housekeeping crew

Everything

I loved everything

Never stayed. Cristina , manager, told me I'd get refund because our room wasn't ready, power off, no pool, no restaurant .room she gave us had 1 emergency key, dirty, old unacceptable . She wouldn't give me a receipt to say what she promised!! She gave me a bogus phone number for herself. Very poor service!!!

Please contact booking.com to give me a credit for a room I never used!!!

Soon as we walk in the room dirty towels on the floor I called to the front desk supervisor came they sent new but but left the dirty ones on the floor. The bathroom tube and sink were not cleaned , told they booking. com to take off for one night but it never happened.

The pool area is one of the top hotel pools I have seen. The pool bar is quite amazing along with all the other amenities.

Only thing I would say is the room needed a little updating and without an elevator it was tough getting our luggage up three flights of stairs.

clean, pretty, pool

lake with alligators

everything

NA

Love it 😀 😍 ❤️

location

Beautiful facility

Living room furniture very uncomfortable, couldn't sit on the couch without sinking too far down.

everything

yes

pool

rooms are a little out dated

I liked the amenities and location.

My room had a couples of things not working properly.

Villa was very nice and spacious! Love the location of the Villa we had. Pool area is beautiful!

Everything was really nice however the king bed in our Villa was quite hard and uncomfortable.

location, staff, and amenities

the bedding the best …

All amenities

The entire booking process was a mess, on top of no hot water, moved in middle of night to another room, jacuzzi not working in room or at pool, the list goes on and on. Worst Trip ever.

Location and facilities.

For smaller units there are no washer and dryer in the same building. The rooms could be more comfortable.

swimming pools

no sit down restaraunts and 18% automatic tip on deli cooked food