Your booking did not provide a dollar value for fees and taxes, just a list of percentages of additional fees and taxes. This is manipulative and extremely poor customer service regarding truth in booking a reservation. The other two resorts we stayed at in Kauai listed the percentages and dollar value for these fees. No excuse for you not doing the same other than to try to hide the actual dollar value of fees and taxes from the otherwise very hefty overprice you charge . Not impressed with the booking process and the overly high prices for your rooms.

Great view of ocean and sunsets from room. Large room with full amenities including a large balcony on edge of property away from noisy pools and screaming children. Nice beachfront and acceptable pool. Parking was free which we appreciated as we rented a car for our entire stay. This allowed us to visit Waimea Canyon which we highly recommend.

They suspended room service, so we had to pick up food despite offering large tip. Hotel feels Understaffed. Two of the service staff were very unfriendly, bordering on rude. A waitress in Lava was rude and a retail clerk in the pickup take away breakfast restaurant was rude. Also, tipping expectations are really out of hand. Why tip a person behind a counter who hands me food and drink? Also, the fine dining on site had limited days/hours and was not open when we wanted to go. Also, day one we witnessed a wedding ceremony directly in front of our unit, felt like we were guests of the wedding..

Location and ocean front room were fantastic.

Self-parking was a bit inconvenient. Housekeeping service was late in the day.

location

corporate food

great view

Nice room, great view. Check-in staff very friendly and helpful. Room cleaning and evening turndown of bed great and beautiful greeting message on bed on arrival.

Hotel was excellent. Only down side wish balcony doors had screens so could leave open at night to listen to ocean without worry of insects being able to get in. A very minor point however as otherwise all excellent.

tremendous location!! great food!!

the beach is a surf beach with fairly large beach waves and steep beach. not a snorkel beach

location quality convenience

n/a

very nice Beach Hotel with Stunning views of the sea. the beach and the Waves there are beautiful and amazing.

no capuccino/ espresso available at breakfast! rather boring and unhealthy Menu at Lava restaurants. only One (!) shower available at the beach.

Location right on the beach was awesome

The view and ocean sound from our room was spectacular

The price was a little steep

location on the beach

elevator broke, they didn’t clean the rooms until late in the day. very crowded by the pool area.

restaurant

gift shop and coffeee shop not open longer hours. coffee shop closed at 10am.