The location was good, and the price of the accommodation.

The front of house staff weren’t very switched on. First I was told I needed to pay for the accommodation when I arrived, which I had prepaid, had to show that I had done this, then they “found” that I had. They also asked me for a card for a $100 incidentals, which I gave? And I was charged for plus an additional $200. After seeing this on my bank statement I went down stairs to ask about it, had to show my bank statement and finally the concierge went and got the manager and she confirmed there had been a mistake. She was really helpful (Kathy) and very pleasant to deal with. The other front of house staff however weren’t so much. I also lost a poster in the front foyer, I went and asked had it been handed in, one of the young concierge ladies opened the back door and looked around, and said no, I then in front of her asked another lady and she went and got it. The younger lady was not interested at all in helping me.

The room was clean but dated. The hotel was quiet.

The signs on the emergency door were not clearly posted and there was only one way out, the elevator, that took a long time. The breakfast service at the dinner was also unpleasant and service was slow,

We loved the location. Short walk to the museum of pop culture and good restaurants nearby. Hotel and our room was very clean. Early check-in was very helpful! Staff was always friendly and we will book the same hotel for our next stay in Seattle.

I wish simple breakfast and parking was included but it was still good to have an option for indoor parking with a fee. Our room’s view was not great (by the wall). but we didn’t complain because it was just a one night stay and we got the room early.

The beds were so comfy and everything clean.

Booking.com and hotel has false information we were a party of 4 which clearly said breakfast included for all but only 2 were included?! For the price I was very disappointed I could’ve went somewhere else to a different hotel and gotten everybody breakfast. My first and last time staying at a holiday inn.

the front desk staff, specially “LARIA” and the team, they were exceptional. location was good.

Rooms were nice but should get upgraded, specially electronic devices, charging points, iron board, coffee machine.

Very nice hotel

close to cruise terminal

the location is right next to Seattle Center.

the parkade could not fit my truck. the walls were absolutely paper thin, you could hear a full conversation from next door and their blaring tv. on the second night, a couple checked in to the room right above me quite late and proceeded to stomp on the floor until 3:00am. I had to leave at 6:00am and left with just over 2 hours of sleep.

good clean

The location is very convenient for walking or taking the monorail to downtown. The King Suite was an excellent value.

The Toast to Toast restaurant did not have enough staff. May 11, we waited a long time at the counter to order and no one came. We had to find another cafe close by.

location and clean

Please do not advertise breakfast when It was not included at all Otherwise I would have stayed in the Hyatt House and the breakfast was excellent

The room was large enough for my mom, aunt, & myself. It was clean and had a comfortable temperature. It was pretty quiet too, not much inside or outside noise, except for occasional sirens that weren't too excessive.

The coffee pot didn't work. My aunt called and they sent someone who came & we thought fixed it. He made one cup & left. My aunt tried to make another & it didn't work again. My mom & aunt like their morning coffee.

The location was fantastic. I have no complaints really, I'm just not sure it was worth 211$ for one night. I feel like there could be more vending options on each floor for those that don't want to go back to the lobby and wait on the busy elevator. We were very tired as we drove in from upstate Washington.

Not many vending options on our floor, just drinks. We were too tired to go out and just wanted to grab a snack but had to go back to the lobby to do so.

The friendliness of the staff, location and cleanliness.

The restaurant, the service was very slow

Not impressed

The room was small, the bedding was thin and the room was cold (I don’t sleep with heat blowing into the room but the blankets were thin which is surprising being a holiday inn in a cold weather location. There should have been duvets.

this general manager was drunk on the job. Disrespected me in a lobby full of people. and racially profiled me

the general manager racially profiled me and he was drunk

Comfy beds Great location Friendly staff

Rooms need an urgent refurb - wall was peeling, stained carpet, bathroom tiles from 1980.