They don't help in helping in your needs ... waited for 4hour for pool to warm ... it's very freezing pool. I came from Houston. To this hotel just a swimming pool I spoke to them when I came in and inform of the pool Temperature was freezing ... they keep saying it working When pool was not working at all SINCE THE BEGANING ... my TIME AND MONEY was wasting here for NOTHING . THEY DONT CARE. PULSE NO REFUND WAS GIVEN... I WANT TO MOVE TO ANOTHER HOTEL. BUT ITS WAS VERY LATE FOR ME TO MOVE ... NOT RECOMMENDED TO ANY ONE ..WITH CHILDREN. MY BE MISTAKE TO BRING MY BABY DAUGHTER HERE FOR HER BIRTHDAY. BECUASE SHE HAD SAID THIS WAS HER FOVARITE SWIMMING POOL.... WASTING TIME HERE NOT WORTH IT...FOR FAMILY. 😒

The front young lady lie to me that the manager was not there at the moment.....that she was in a different department. We ask her to call her now and she was there in 14 seconds .. And assisting with our needs pulse THEY need a bilingual person . Swimming pool was not working at all.

Clean room

Staff wasn’t attentive. I had a 2 day stay and checked out early and paid to stay at a different hotel.

Location. Beach

Housekeeping service.

Location was good beach was nice

Cleanliness was poor dog poop in hall way when we got to room floor . I had to search another floor for baggage cart . Staff wouldnt get it . Dog food on desk in room . Dirty towel left in bathroom floor. Used soaps in shower. dirty bed sheets with fresh stains never changed out .on beds

large parking area in the back and the beach bar outside

entrance and exit

Location to downtown attractions. Animal friendly.

Facility needed repairs and upgrades. Toilet kept running. Thermostat did not work (very cold), shower tub retained water between tub and sub floor. As you shifted weight in the tub, you could feel through the flex of the fiberglass bottom and hear the squishing of water. Potential mold problems.

I like the entertainment area. The pool was a good size. It has games and pool tables as well. The staff was great. The room size was good for the value.

The hallways ambiance was old looking and not very appealing. It smelled like a lot of humidity in the hallways.

Beach and indoor pool

When we arrived on Sunday jacuzzi was hot but the next couple days it wasn't. We let the employee know and he said the temp was the highest it would go which wasn't true since Thursday night it was hot again. Also didn't like that kids were told they couldn't play with balls in pool yet the sign didn't state they couldn't. Employee kept getting after the kids and then had a printed sign put up.

The location. The staff were friendly and helpful, decent prices at bar and food

Bed was lumpy, it was folded to the middle, tv didn’t work and most of the furniture was broken

the view it had was a great view of the ocean.

there was rust on everything also found a pubic hair on my sheets..They need to up grade on the whole room chair was torn ..

location

room key problems, gate problems and maid service trying to get in and clean before check out

Near downtown

a bit run down

right by beach so pretty view

beds were uncomfortable and you had to pay for breakfast.

Beach access

No lights in parking lot

friendless

all mostly good in room. clean comfortable

that it was located beach side

they failed to tell us that we aren’t able to use a cashapp card to get our deposit back so I was charged over $200 for a one night stay when it was supposed to be $100 and just didn’t get a deposit back and “they couldn’t do nothing about it” which I wasn’t aware of. had I known we aren’t able to use it I wouldn’t have swiped THAT card and instead used my bank card.

The location

The toilet kept running. The shower drain was clogged. There was no hot water at all. There was a stain on the pillow and lamp couldn’t see through sliding door.

Close to the beach and nice pool after the sun sets

Paying for a resort fee that doesn't include my stay between detemper the outside was closed off the hot tub was not working there was no No towels was not a resort by far

The breakfast was not included so we didn't have breakfast we thought it came with breakfast

The beds not comfortable