The location

the halls and elevator needed to be cleaned

The location was great but that was about it.

Two different types of mold in the shower. The duvet covers looked very old and worn. Likewise for the furniture and the carpet had stains.

The location of the hotel was very central. We could walk to everything.

Extra charge for parking. This was mentioned on the website but still 40 dollars per day is expensive.

Location was central to everything!

Side door lock didn't work correctly so entrance always had to be via front door.

The hotels location made it possible to walk to all restaurants, bars and historical locations that we wanted to see.

We thought everything was perfect.

The staff was great

For the price I was paying I expected a much cleaner hotel

Convenient location within walking distance of downtown Portsmouth. The staff was incredibly friendly and helpful !

The finishes were a bit worn out for such an expensive room .

location was perfect , shops food in walking distance

The staff were professional, and the location was fantastic.

The parking was irritating and expensive. The top sheets on the bed were worn. The queen beds are more like double or full size. The hot tub had no Jets. No complimentary breakfast.

This is a great place to stay to discover Portsmouth. You’re within walking distance but just far enough away so there’s no noise. Clean & comfortable accommodations. A highlight was Bartender Theresa. She is lovely! Professional, kind, helpful & fun! She makes an impact & a difference. She wholeheartedly represents the hotel’s hospitality. You’re lucky to have her!

Nothing, except parking price is steep.

clean and ample space

none

The staff was nice the location

They clean your room only if you ask the hotel is outdated they charge for breakfast and overpriced snack bar no ice or hot tub pool is on street level so anybody walking by can watch you to go into the hotel you have to go to aside door but the main door is by card only limited parking

They (Hilton not booking.com) would not reimburse an accidental double booking. Even though the hotel was NOT full and they “The Hilton, wouldn’t have lost money. Very angry actually and will never stay at another Hilton nor use booking.com.

Great location, comfortable rooms

Black mold in the bathtub. Always disappointed when I see any type of mold, since it is easily remedied with a little spray of bleach.

Staff friendly, readily answered questions about the city Clean and comfortable

Loved the comfortable bed, quiet fridge relatively quiet heatinig system, modern decor

Location is great

The hotel was run down- comforter had pulls- stains on the rugs- everything was worn out!

The location was perfect. The rooms were clean and updated.

The pool was closed due to poor parenting & a child had an accident. The staff lacked customer service as we paid to use the amenities and they were closed. I feel we’re should have been reimbursed. The breakfast was also terrible, overpriced for a basic continental breakfast. Not too mention the staff staring you down every piece of food you picked up, it was very uncomfortable. We asked the front desk if breakfast was included and her response was 7am, completely didn’t listen & was too busy chatting it up with maintenance. Also, none of the channels would work on our tv, all stated poor connection, which is super fun for children. Lastly, while checking out the front desk didn’t even ask how our stay was, therefore, the reasoning behind living this response.

Location is great. Valet super helpful. Front desk staff personable and efficient. Room spartan but comfy. Bathroom not especially clean… Only two towels. Pressure in shower not so great…

Bathroom.

location is great!

front desk supervisor was condescending after making a mistake. He rolled his eyes when mentioning a mistake his staff member made. No attempt of understanding or empathy. No apology even though he made the mistake. Questioned my integrity instead of apologizing.