Sonesta ES Suites Sunnyvale

The lobby area and rooms are very clean and modern and the pool and patio area are so nice and relaxing. The breakfast was also great. The refill water station is a plus and the snacks and special drink at the lobby were a nice extra to have each day. Another wonderful item is the resident cat who is taken care of by the staff. So cute!This says a lot about the staff and their concern for animals. There are lots of stray cats in this area - poor things. Nice to see that the staff tries to help.

One of the staff behind the desk is off-putting. Each time he spoke to me he wanted to make sure he told me what rules not to break. His approach is irritating. If I asked a question he would answer it and then add something like “but now the hot tub is not a kiddie pool, no children allowed” and in a tone that was SO CONDESCENDING and PRESUMPTUOUS. I hated having to talk to him. One time I heard him awkwardly “joke” with a staff member’s son, and it was really bullying, but this man tried to play it off as joking. Obvi he is loud so anything he says to anybody can be heard by all.

Clean comfy

Cost

Upon checking in they required a 250$ deposit , which takes 4-10 business days to get back! They charge 9$ a night for parking but provide no security and they also charge 2-6$ fees for im not sure what. Our TV had no signal and we were just told sorry no maintenence man was on so we went without. No offer to comp even a small percentage for the inconvenience. I will say he let us park our motorcycle for free but he made it clear he would charge us if we stayed there again.

No television misc. Charges. I've never been charged for parking at a motel in my entire life!

Facilities lacked maintenance. First room the lock wasn’t working because the batteries were low. Second room wouldn’t lock properly.