Sonesta ES Suites Baton Rouge University at Southgate

Desk staff was very nice and friendly. Room was clean and spacious enough. Cost of the room was actually fair price.

Front entrance is actually at the side and not enough parking close to the entrance. Breakfast could have been better for a Sunday morning.

Everything very clean and near LSU

N/A

easy check in!

The day we checked in (Saturday), everything was perfect. The weather & rain were terrible, but the facilities itself and the staff were amazing! It was not until Sunday morning prior to checking out when we had issues. Myself and my kids woke up around 9am to go get our breakfast before getting on the road to head home. By surprised, walking out into the hallway, it was absolutely pitch black, and couldn’t see a thing down the hallway (3rd floor)! When we got into the room where they did the complimentary breakfast and coffees, there was nothing to eat except cereal, and fruit! No hot food, no coffee. Nothing. We then got told that parts of the hotel had no electricity. It was very hot in the hallways, and most other areas. Thankfully our room still had A/C! We then commenced to at least getting her bags together on a cart to bring down to the truck and just get food on the way home somewhere (having to pay after paying extra for this hotel for the free breakfast)! We then found out all elevators were out of service bc, no electricity! We had to carry bags and other stuff we had brought up and down 3 flights of stairs. Made about 6 trips. All in all, the hotel was okay. I just think they could’ve informed their hotel guests first thing that morning when the power went out! They could’ve also had employees help with anything the guests needed. And we still were charged FULL price!