Sonesta Simply Suites Cleveland Westlake

The staff was very friendly! We loved being in what felt like an apartment complex rather than a hotel building. We loved the layout of our suite with the full kitchen and vanity area separate from the toilet and shower. The shower also had really good water pressure.

The entire location was just outdated and not maintained at all. Drawers and doors were falling apart, paint chipped and peeling, burnt out lightbulbs, empty toiletry bottles, and water stains on the ceiling; just very poorly maintained. It was not clean. It SMELLED very clean upon walking in, which was a good sign as it is a dog friendly establishment, but we found dirty socks in the pullout couch, receipts and paperwork from previous occupants in the garbage cans as well as in the beds, and the pullout bed was COVERED in crumbs and dog hair. It was surface level clean; but the closer you looked, it was quite dirty. The staff was friendly with us, but it's not pleasant to overhear workers cursing and screaming about their personal drama as you're walking the premises. The police were also in the lobby as we were checking in. Just sketchy and tacky. The lobby isn't open 24hrs. We needed more towels and blankets after midnight, but no one was available. We had to just make due. The lobby was completely locked and vacated. Not a big deal, but not practical. What if we had an emergency?

Nice neighbors and staff

No breakfast and was told pool Isn’t open

Nice

Good

Enough room for my family

Poorly cleaned