Beautiful hotel that is very well kept. It’s currently under renovation but they keep it very clean and organized for guests.

Considering outside temps are currently 109 degrees I won’t hold it against the hotel that the cold water was very warm . Also noticed a lot of dust on the sprinkler heads in the room as well as the corners of the ceilings.

The Staff was friendly and the room was nice for my family of 5

I didn't like that there was construction, and the workers that stayed there would park their vehicles and take up multiple parking spots, causing me and my family to have to leave our family's house early just to be sure to get a parking spot close for a more safer walk and if we choose to spend time with our family which is why we travel from wisconsin to see them then we would be forced to park and walk a long distance to the hotel...other then that it was great and we would stay again as long as parking is for guest staying for traveling.

Nothing.

everything was wrong, dirty, rude staff, construction site, no consideration ornrespect for the guest at all, the worst hotel in Laredo.

the staff was nice and friendly and it was conveniently located

the fact that the property was under renovation

very comfortable bed, quiet rooms and good breakfast

First room they gave us, as we walked in the room someone had obviously just smoked. thankfully they gave us another room

location and staff

to much dust due to remodeling and breakfast area was to small and unable to even enjoy due to large amount of people at breakfast area at one time.

Beds and rooms were confortable, breakfast was great

Everything was okay for us

a lot of dust with remodeling and breakfast area was so crowded

Location

The property is under renovation and construction is underway. There was noise all around My room was next to elevator I could hear people coming and going The morning breakfast was bad and everything is for sale I ask for a bottle water and was charged for it. I have been to other hotels and water is complimentary Parking was bad on Saturday night cause of a function they had going. It was a bad experience all around.

staff were awesome and the breakfast was incredible.

remodeling going on in the facility

We were not satisfied with our first room. And the staff relocated us to a better room. We also lost a bag of items we have purchased and the staff was able to locate that for us

We were unsatisfied with the new policy of two drinks per adult. That location is a reason why we booked there happy hour is 5: 30 to 7:00 and we were unsatisfied. We also did not know there was renovations and remodeling being taken place at the time of our arrival. You could smell paint which wasn't pleasant and in here drilling which we know was going to stop at 6:00. Also the ballroom located downstairs had blasting music to about past midnight that we can hear from our room and and we were located on the 4th floor.

location was good

I wish that I would have known that it was under construction. Breakfast on the weekend started at 8:00 am which was not convenient.

excellent hotel

The room.was exceptionally clean and bed extremely comfortable

Buffet hours coukd be extended to 11

Breakfast was good staff was awesome

Didn't like happy hour the guys putting the music was very rude talk to the guest like if he was the owner of and by the way potato chips really room is 200 dollars and you serve chips