Location, staff, amenities

Nobody came to take out the trash and I had to keep finding so Someone to tell them to take out the trash!

The location was excellent! We did day trips to several sights.

The valet services were good.

The hotel was extremely dated. The room was dated and noisy! The front desk was not very polite. I was double-charged the resort fee (plus taxes) when I checked out, even though I prepaid them through Bookings.

I recently had the pleasure of staying at the Grand Naniloa Hotel, a Doubletree by Hilton, and it was an amazing experience. The suite I stayed in had stunning views, and I loved the bath tub which made for a luxurious and relaxing soak. The property itself was open and welcoming, with plenty of spaces to relax and take in the gorgeous scenery. The staff was friendly and accommodating, and I appreciated the extra touches such as the warm cookies upon arrival. Overall, I would highly recommend the Grand Naniloa Hotel to anyone looking for a comfortable and luxurious stay in Hilo. The stunning views, relaxing bath tub, and welcoming atmosphere make it the perfect place to unwind and enjoy the beauty of Hawaii. I look forward to returning in the future!

I wasn't able to control the AC in the room, and it was set at a temperature that was much too chilly for my liking. While I appreciated the comfort of the room, it would have been nice to have the option to adjust the temperature to my preference.

We had a beautiful view and very comfortable arrangements.

We were unable to have a late checkout, which would have helped a great deal due to our flight time and transportation (we were dependent upon another person for local transportation).

The lobby area and grassy side on the water..the room interior and room bathroom. The complimentary coffee in the lobby…the videos in the lobby. The vintage style photography art.

The breakfast was a little weak.

There was an insect like a small ant in the room shower room. I couldn't sleep because the air conditioner in the room was noisy

Nice hotel Views of the hotel were nice lively lobby bar lots to see and do in the surrounding rea

the food in the lobby bar is basic there was limited cleaning of the room( might be covid related) there are not a lot of restaurants on walking distance

The view, free drinks, and location to beach

The hot water was very spotty. Noise levels from hotel entertainment because of our room location. Valet were very short staffed. We had dinner one night and it was the most expensive and worst tasting thing we ate.

beautiful location. valet parking, friendly staff.

came with microwave and fridge, but no bowls or silverware

location

restaurant not open for breakfast.

location/ pool/ staff

It was fine.

Everything was fine.

free drinks

room was not ready on time, elevators were slow and didn’t work at times