We arrived at 3am in our hotel to find the bed sheets soiled with what looked like pee and poop stains. The AC unit was loud and there was for sure something wrong with it as it did not sound like a normal AC unit more like a freight train on and off. We informed the hotel staff of our findings and even showed them a picture we took of the bed sheets - she asked us if she could forward that picture to her email which she did. We received a call from the manager a few hours later informing us that they were truly sorry about the sheet issue and that they issued us a 2000 point credit on our account since we booked through a third party and they couldn't refund us any money, As of today 4 days later we still have not received those promised credit points. We have stayed at this hotel every year when we travel to Tampa but needless to say this was our last time. It was just truly the worst experience we had out of all our hotel stays.

Dirty bed sheets Loud AC that was clearly not working properly

Very quiet and the room was super comfortable.

No negative issues at all. Just wish I could have stayed longer than two days.

clean room

value for money

The staff was great, breakfast was good, and the room was nice

The a/c didn’t work very well and the room wasn’t super cool nor hot. The a/c also wasn’t very clean and it made the room really musty and I actually left the room feeling kind of sick.

The room was a nice size and the hotel was in a great location near a lot of shops and restaurants.

The walls were thin and i could hear the couple in the room next to us being intimate. The beds were uncomfortable and the hot water in the shower kept leaving. Lastly I found a huge roach in the bathroom the second night I was there.

Everything was good

Nothing

The room was very spacious with a really comfortable bed. Lovely big bathroom too with plenty towels. The pool area was nice for relaxing with a very HOT hot tub and very cold pool. Breakfast was great with a very good selection and plenty of it. Convenient for the airport.

I had arranged via Booking.com for an early check-in which was confirmed, but when we arrived, there were no rooms available and reception advised there was a $60 charge to check in early. I had email confirmation, but there were no rooms anyway. After 40 minutes sitting in lounge area, reception confirmed there was a room now available and there wouldn't be any charge. They were very accommodating and apologetic.

This is in a great location near airport with a lot of food locations, even a Target a couple miles away. If like smoked food, need hit Jazzy's BBQ down the road half mile or so. This was rated best in USA by Good Morning America and they are right!! Only down side is that breakfast during week could be about an half hour longer, ends at 9am. We understand that it starts at 6am due to having business people during week. But, for us on vacation means have to make sure at breakfast by 830am. I'd enjoyed it more had been 630am till 930am. We plan however, to be back there due to location when travel to Tampa.

I can't say anything was bad with this hotel in any manner.