Tween Waters Island Resort & Spa

Location of facility, nice pool area and hot tub. Good food

Room was not ready for guests - no chair at all in the room, no microwave or utensils for an advertised kitchenette. Bed was not comfortable and the pillows belonged in the trash. It felt like they were still rehabbing but reserving rooms as weel. Work started at 7am during the week.

Location was excellent… amenities were very nice Serenity pool was nice! Room service was great Restaurants are excellent!

Room is dated … they loaded the umbrella rentals and chairs under our unit so if you want to sleep late, it could be a challenge Beds need to be replaced … Squeaked a lot!

Beautiful grounds. Great pool

Food on property super expensive

Having the beach across the street was rally good. The only friendly staff was Brian the Bartender at the pool bar. The sunset was nice the first day.

We checked in. It was rushed. I still have no receipts that I was told I was going to get. We had to figure out where to go and what to do on the property. No place to eat with our pets. So how do you deem pet friendly. On location pizza place. Went there at 6:20pm waited to 6:35p. No one around. Went to the front desk for questions about the horrible wifi, tv reception and where are all these shells everyone talks about. That didn’t go well. As for the wifi my answer was a shoulder shrug. Beds hard, pillows horrible, can’t change the time on the clock, three lists of channels for the tv still not sure how it works. Captiva town snobs. We went to Sanibel the next day. That was so much better except the $5 an hour to pay for beaches the tax payers help pay to renurish. Overall the room looked nice and was clean but for the price we were charged and I am not sure that was even correct because I haven’t received a receipt. Going to Sanibel if we go back that way next time. St Augustine a lot better and here we come.