The staff was friendly and as soon as you walked in they told us that they didn't have water all day and that it was getting fixed. It would have been nice to have known that before I booked the hotel. Breakfast was okay. Waffles, pancakes, cereal, eggs, sausage, biscuits and gravy. It wasn't bad though. It would have been nice if the milk had been labeled. Room was comfortable and very clean which was fantastic.

I didn't like the neighborhood at all. The neighborhood was very rough. There were sirens all night and it kept some of us awake. We got food at the bar and it took almost an hour to get it because it was one of the front desk people cooking. There wasn't a hot tub which was the thing we were looking forward to the most after traveling all day. The shuttle only ran until 9pm so we felt like we couldn't go anywhere once we got there. Also, we had to pay $20 + tax to park in their parking lot.

Great

Noise

It was clean and location was great. Easy access and shuttle to Broadway

One elevator out of order. One morning shower was only lukewarm. No fan in the room. No control of heat/ac. $20 per day to park in the hotel parking lot where you’re paying to stay already

The breakfast was great. And the shuttle was as well.

The hotel is a bit outdated room wise but overall it wasn’t bad. The elevators stopped working and the only way into the stairs was the emergency exit on the outside of the property. Then the doors were locked and maintenance could only get into some of the floors.

Shower great pressure plenty of hot water. Bartender Justin was awesome, overworked, poor bar design, too much for 1 person...but he made up for rude front desk clerk.

Rm. 203...I asked for handicap. Got to room and there was one bed, for 3 older lady friends...? Moved to std. rm., Beds were too high, difficult to get up on for older person, one with bad back uses a cane and you can't sit on them with your feet on the floor. Dangerous... Room not big enough for 2 queens, awkward to move around, can't imagine 4 people in room. Bathroom door squeaked terribly, rusty hinges. 3 friends in the room & it woke all when anyone got up during night annoyed us all.. TV remote needed batteries. Check in clerk was rude, no welcome, eye contact, or smile, nor any help w questions, Sasha..not sure of her name? had 2" long gross fingernails? ugh we were so disappointed upon arrival, after our 4 hr drive & start of our vacation. Talked to Angel, know that Holiday Inn is taking over & renovations are coming. Good,! needs it. dated & worn out looking, but good value.

The staff was amazing!

Large comfortable room clean staff very friendly and helpful

Some repairs and updates needed

I did not get the room I booked We slept uncomfortably due to only having one bed. I have booked a room with two queens. Checked out a night early due to this problem and we told we would be reimbursed for the unstated night and have yet to see the refund.

The staff were helpful and attentive; Tiffany who was the front desk clerk made our vacation enjoyable with her friendliness and helpful assistance. The shuttle bus service, pool and fitness room were great!

The location that surrounded the hotel wasn't very pleasant; a warehouse type of environment surrounded the hotel, and the rooms and hallways could use some sprucing for a more inviting look.

The bar

There was black mold in shower!

Front desk

Clean & convenient

The area

Having to pay for parking especially because it’s not parking garage

The location and access to downtown Nashville was perfect. The shuttle to and from downtown was also very convenient. The bar and Justin the bartender was nice with a wide selection. The lobby and outside sitting area were comfortable and nice.

Could have been cleaner. Needs more attention to detail with the cleaning. Just a small area for outside seating.

It was clean, staff was friendly

Location, shuttle

Bathroom door was hard to close

The shuttle and drivers were great. The front desk staff were great (especially Kenny- even though he’s a Michigan fan 😂). After we went to our room and found out the a/c wasn’t working to our likeness, Kenny personally came up and tried to help us, then moved us to another room so we wouldn’t have to go back down to the lobby with all our stuff. He was great! Breakfast was very good and they kept it well stocked the entire breakfast time.

The bathroom vent fan didn’t seem to have much power and made the bathroom very damp unless we purposely pushed the door totally open and propped it. That was my only complaint.

Clean and great location , great breakfast buffet included

Amazing location, great staff, room was very clean and comfortable. The lobby was nice and welcoming and an overall comfortable environment.

Prices were similar to other hotels in the middle of downtown that had better location, however i was visiting for a Billy Joel concert, and I'm sure that's why the prices were steep.

Friendly, knowledgeable staff. They were quick to accommodate if they were able. Close to Nissan Stadium.

The window leaked causing standing water on the floor of our room. Which with the bad storm that came through…by morning half of our carpeted floor was soaked!

Location

Breakfast and two family with kids was making noise all night and early morning

Shuttle into city was very convenient

Breakfast was pretty good

The hotel smelled musty. It is an abandoned part of town I should have booked through the hotel website which would have saved over $100.00