DoubleTree by Hilton Los Angeles Norwalk

Staff was the best!

Convenient location. Room was clean, but needs a little touchup.

Our room was okay for the most part, but our daughter stayed her as well and her room had a broken door on the microwave cabinet along with a drawer that kept opening, wood not shut. The hotel in general could use a little sprucing up.

We drove 7 hrs to be there, a day prior I called the hotel to see if we could check in earlier, I was told to call the day off to be 100% sure, which I did. I was blown away with a yes no problem. Let me tell you the staff at the desk were incredibly professional, kind, sweet and just amazing. I was extremely exhausted for the drive/heat and these ladies made my day. I just remember one of the ladies name (Destiny) but all were beyond professional and accommodating. I would recommend this location 100%

This has nothing to do with the hotel but my trip ended way too soon

The rooms were satisfactory, but the bathroom was not. I requested rooms to be adjacent, but they were not able to accommodate this request on the first night. They promised to do so the next day, but instead, they arranged rooms on the same floor. They did fulfill this request, but I had previously requested that the rooms be adjacent due to my travel companion being a senior citizen. They failed to respond to my message regarding this request. As a result, I received compensation in the form of complimentary parking, which is acceptable. However, my original request was not fulfilled, and I am not pleased with this outcome. Despite this, the property was overall satisfactory.

The pillow, mattress, and breakfast options were not satisfactory.