La Quinta by Wyndham Seattle Federal Way

Location

Strange assortment of bed pillows

Close to amenities and walking distance

Nice staff Clean facilities and rooms Great breakfast with an excellent staff. Lots of selections.

I had to ask twice for maintenence to address a minor issue in our room -- after the second request it was resolved.

The size of the rooms, the beds were comfortable. Breakfast variety was good

I was very disappointed with my experience. Firstly, regarding the payment, two different amounts were authorised. One amount included the total stay plus the incidental charge, while a separate amount was also authorised. This has left me temporarily out of pocket, as the additional amount is showing as unavailable funds and I am now having to wait for those funds to be released. This should have been handled much more clearly, and I am not happy with the inconvenience this has caused. Secondly, the customer service was appalling. When I purchased noodles, I was not offered any cutlery at the initial point of purchase, which meant I had to go all the way back downstairs to ask for a fork. When I asked whether I needed to pay for the fork, another staff member responded with a scoffing remark that came across as, “Is this for real?” That type of response was completely unnecessary and unprofessional. Not every guest understands how hotel procedures work, especially when travelling internationally, as hotel policies and practices can differ from country to country. Staff should be patient, respectful and willing to assist rather than make guests feel embarrassed for simply asking a question. Overall, the handling of the payment and the attitude from some of the staff left a very disappointing impression. The only nice people I had come across were the cleaning staff, they seemed to be nice and respectful.