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I was unable to stay at the hotel due to them not telling me about a deposit. VERY UNHAPPY 😞

Room served its purpose, comfortable bed.

Rude staff at front desk, no patience and unable to explain procedures for fees. Extensive customer service training needed.

Couldn’t get the room wanted a $500 deposit so I lost my money and no room would they give me!

Couldn’t get the room wanted a $500 deposit so I lost my money and no room

Just average.

Bed was horribly hard and affected my pinched nerve in my shoulder.

Breakfast was good, rooms are very big. The add ons, (pool, bar, ect) were fine.

Staff wasn't friendly at all. First room, bathroom was dirty. Toilet wouldn't flush, and there was TP in the toilet still. We asked for a new room, and was relocated to the 3rd floor. The room was fine, but it stunk like cigarette smoke. The queen bed was comfy, the king bed was terrible. Came back in the afternoon on day 2, the whole 3rd floor overwhelmingly smelled like Marijuana smoke. The 2nd night, the neighbors were loud, slamming doors, banging on the walls, and going from room to room, yelling while doing so. Called from desk, was told they were having a family reunion, plus we were in a hotel, that's to be expected. It went on until around 3 am. Reached out to the GM for a refund but never got a response. Won't stay there again.

The room was clean

The bed was hard need new mattress pillows were lovely the bathroom tub was slipperyno soap dish area no towel holders needed more then one set of towels and wash clothes

Coffee was available pretty much all the time. There is also a bar set up in the evening hours. The staff is very friendly and available to help. The room was clean.

Problem with the room's TV but once staff was made aware it was fixed ASAP. Key fob stopped working at one point and staff was working on fixing the problem. The room was okay. Little things like the toilet paper holder out of the wall.

The complementary breakfast had a good variety and the lady serving made sure to keep area and tables clean.

Hotel hallway carpets were filthy with very visible stains. As we walked into our bedroom you can tell they had cleaned but not well. There was a smell of urine that was overpowering the air freshener they had stuck in the vent of the AC machine. The bathroom had a very heavy urine smell as well. Their pools chlorine levels were so super high, as you walk into their room, your eyes would burn. We couldn't stay in there for more then 30 minutes, even with taking breaks out of the room.