Hampton Inn & Suites by Hilton Syracuse Dewitt

The front desk staff was amazing. When I commented on how clean and fresh the public spaces and rooms were, the manager (whose name I've forgotten, but she was warm and friendly) pointed out that was due to the incredible cleaning staff, and she called out the leader of that unit and publicly thanked her in front of me. Seriously, the customer service and hospitality at this hotel rivaled any other. You have excellent staff there--and they should be rewarded. Give them raises! Let them know every chance you get how amazing they are. And, no, I have no conflict-of-interest in saying so.

I couldn't find a fault with the rooms, lobby, or staff. It was one of the top hotel experiences of my life--and I'm 56 years old.

clean and comfortable. Continental breakfast was decent.

stayed 2 days and told us there would be no housekeeping unless we called the front desk.

Breakfast was wonderful…. Many selections!. I loved the very hot and delicious coffee!

The rooms was spacious. Front Staff was friendly and provided great service.

The handicap Accessible room had some features for a wheelchair user. However the bathroom was NOT ADA compliant. The toilet was way too low. No bars for the toilet area. Door couldn't be shut unless you stood on the side of the toilet or over it. Not able to be used with a wheelchair or walker at all. Very challenging for someone using forearm crutches. The towels were also way off the ground. Someone in a wheelchair alone could never reach them. We didn't book a roll in shower room, but this one lacked proper bars in the tub to be safe for someone with mobility issues. The room had a chemical smell when we walked in but thought it might be from cleaning. We know it's a pet friendly, however I woke up with more than a dozen bug bites my Dr. said look like clusters consistent with beg bugs. Would not stay here again.