location

very cold uncomfortable heat did not work

i like the staff and closeness’s to the Huntington’s place

we didn’t have heat in our room

amazing location and super close to the Canada and USA tunnel (across the street) and close to my venue (St Andrews Hall)

No hand soap in the room. Found the previous guest’s hair product on the couch. Obviously the room was not cleaned at all that well. I would normally not care but it still is covid after all. The fridge did not work. Discovered it was unplugged. When I plugged it back in, it made the WORST loud sounds and was unusable. Had to unplug it and not use it. Clearly the staff know it is a problem in the room and just try to hide it. It was beyond broken and loud. And when you buy food and wine, it is pretty annoying ti have a broken fridge. Restaurant was an Applebees so had to eat elsewhere.

It was close to everything we wanted to do. The staff was very helpful with informing us how to get about.

The bathroom drain didn't work. There was no housekeeping. When we arrived at 5:00 we were assigned a room when we went in it looked like a tornado struck. We had to wait an additional hour to get into our room. I got food poisoning on Friday night from eating at their Applebee's restaurant so we couldn't do the touristy things we had planned. 7

Had breakfast at ihop and it was ok wasn’t as good as it should be bring that it’s ihop

Parking, I did not like the fact we had to pay to stay we had to pay a parking structure that was behind the place and it wasn’t no instructions on how to get to the hotel

Fantastic location, great staff, walking distance to many things. Just a great place, highly recommend!

Loved the heated pool, weight lifting options, deck view, being able to walk around the city, friendly and helpful staff, comfortable bed.

There were alot of broken things in my room, like things in the shower area, couldn't use the safe, the water pressure was bad and it would get really hot then kinda warm. The room coffee bar wasn't stocked right. I would say also if your renting a room and ihop is in the same building then you should offer at least complimentary breakfast pass for ihop at least 4 guests if you have a 2 bedroom suite.