Good location

AC didn’t work in our room. Had engineering to our room SEVEN times in two days to fix with only temporary luck. We arrived just after midnight and unpacked before realizing the AC wasn’t working. The front desk offered us to move to a different room or to send an engineer to look at the AC and we chose the latter. The next morning when the AC still wasn’t working we asked to be moved to a different room and was told the hotel was sold out. A quick internet search showed they were lying. Also the night before I had asked for a fan to be brought to our room and they said they didn’t have any portable fans at the hotel, but the next day when they refused to move us to a different room, they offered to bring us a fan! 😳😡 We had valeted our car for $39 a day and were told to call down 10 or 15 minutes prior to leaving to receive our car. We had dinner reservations in Carmel and asked for our car and went downstairs and waited 30 minutes for our car to be delivered! I had to ask several attendants where my car was before it finally appeared at which time they delivered it in the street instead of using the circle drive where everybody else’s car was brought! When leaving for dinner I asked the front desk to have engineering come to our room to work on the air conditioner again because it still wasn’t working. When we returned, no one had been to our room. I called down to the front desk to ask again to send somebody up to work on the air conditioner and still no one appeared. Finally I went down to the front desk and asked if they could send somebody up to work on the AC. At 4 o’clock in the morning I went down to the front desk and asked again if they could send engineering up to the room to fix the AC since it was so hot and uncomfortable. At this time I asked to have our room comped because this was completely ridiculous and they had failed to fulfill their end of the contract which included air conditioning in our room.

מלון מעוצב ונעים. נמצא במרכז וליד מסעדות וחנויות. החדר היה מקסים, מרווח ומעוצב בטוב טעם. ארוחת בוקר עשירה וברמה גבוהה. הצוות סופר אדיב ועזר בכל שאלה ובקשה. בוודאות אחזור שוב

The room is clean and the people are friendly.

The swimming pool is not clean. a lot of leaves and feathers. The pool is not maintained well.

The location is perfect for access to Monterey and Carmel area. The room size was excellent. The bed was very comfortable. It was nice to use the valet service, and they were prompt in getting the vehicle for us. The food quality in the restaurant is very good. The valet charged our vehicle on our final night without asking, a pleasant surprise. The check in staff was excellent. House cleaning was exceptional.

The pricing for the hotel is a little high. The pricing for the restaurant is very high. $30 each for breakfast buffet. Root Beer float for $15. With the exception of the front desk staff, the rest of the staff appeared to be well trained in customer service in general, but easily rattled. For example, asking for a different wine selection when the current one does not taste good. It would be nice to have a way of tipping the staff without having to carry cash, especially valet and house keeping. Perhaps add a feature on the hotel mobile app.

The location were great and easy to access. The rooms were clean and comfortable as also the lobby, bar etc. The breakfast buffet were great but perhaps a bit expensive.

The hotels in this area are a bit too expansive compared to what they offer. The pool area didnt live up to our expectations.

Valet staff. Location was convenient. Clam chowder was delicious.

No housekeeping provided for 2 night stay, despite asking for it. Felt the front desk staff at check-in de-valued us for using a booking site. Bathroom was great size but so dark that I looked like I was 20 but am really 60! No bathroom amenities such as lotion, Q-tips, etc. Initially I thought we were in for a great stay as seemed like a nice place, but have to say we were let down by the Marriott.

Clean room.

Pillows had no support, bed sheets felt like paper, bed was uncomfortable.

Clean, nice decor and ambience.

n/a