Exceptional location to both family member's homes. Very good condition hotel. I know it's something small but the room keys always worked well everywhere.

Little bit of trash left in both cans when I arrived. Half the time, the 2nd floor vending area trash cans were full, plus extra bags of trash sitting around. Balcony was dirty.

Great spot if you’re traveling with dogs. Rooms 102, 104, 106, and 108 on the ground floor have a patio that opens directly onto a (shared) grassy area by the pool and close to the parking lot. Very convenient for relieving dogs.

A little traffic noise from the freeway

Fresh and old blood stains on bedsheets and blankets. Rotting moldy smelly room, and ice bucket also had a lot of mold and liquid in it (horrible smell).

The location and overall facility was great. The room, though a bit small had the potential to beet all of our needs. The overall concept was just what we were looking for-a boutique hotel that was a step up from your standard convenience/functional accommodation.

We never received housekeeping services nor were we told that this wasn’t something we should expect. If housekeeping services were not part of the deal then the rooms should be equipped with such basic things as extra toilet paper, sheets and blankets for the advertised sofa bed, etc. Guests should not have to go seeking them out. It was disappointing to not have fresh towels, toilet paper when needed, or the amenities offered in the advertised sofa bed.

The property is newly renovated and located conveniently near the highway. Very nice place to stay in the Tri-Valley area

NA

Always helpful staff, clean rooms!

we needed early check in and luckily it was available for an additional fee….

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The room was very nice. The desk service folks were super friendly and very helpful. The overall hotel was very nice. I would stay there again. The location of the hotel was down the street from two malls.

We wish there was a microwave in room, ice maker on our floor was out of service. Had to ask for fresh towels each day. Other than that, our stay was great for the price.

I always experience excellent service from the staff here! They are very caring and do all they can to help! The rooms are always very clean as well.

Clean. Great area.

Front desk

Never could sleep could hear freeway cars. Bed gave me back n body pains, too soft. Floor filthy, especially under and beside bed. Yuk!

very convenient location

cleanliness. very clean

booking.com advertised them as every room having a balcony. also they did not mention the breakfast must be paid for.